Licensed Massage Therapist - Lakeway Resort and Spa

Remington Hotels; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Massage Therapist to enhance the guest experience at their luxurious spa. In this role, you will greet guests, provide top-notch massage services, and ensure a welcoming atmosphere. Your professionalism and customer service skills will shine as you escort guests, explain services, and maintain a clean and safe work environment. This position offers the chance to work in a dynamic setting where your contributions directly impact guest satisfaction. If you have a passion for wellness and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Minimum 6 months of experience required, with a preference for 1-2 years.
• Current state licensing is mandatory for the role.

Responsibilities

• Greet guests and provide exceptional service at all times.
• Maintain cleanliness and professionalism in the work area.
• Resolve guest issues and maintain confidentiality.

Skills

Customer Service

Problem-Solving

Professionalism

Self-Initiative

Education

State Licensing

1-2 years of experience

Tools

SOAP Notes

Job description

Description

Position Summary:

The Massage Therapist is responsible for executing the guest experience to the fullest extent,
ensuring all contact and communication with guests and residents is fluid and leaves them
feeling they have received exceptional customer service.

Core Responsibilities:

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
• Escort guest to their room(s), including the locker room(s). Show them key features of
  the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each guest.
• Resolve guest/resident problems and issues following proper conduct standards.
• At all times, demonstrate the highest level of professionalism in dealing with guests,
  staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and
  standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Competencies:

• 1-2 years of professional experience preferred, but minimum 6 months required
• Current and up to date state licensing required
• Proficiency in multiple modalities (e.g. Swedish, Deep tissue, Hot Stone, etc.)
• High work ethic, self-initiative, independent judgment
• Proven customer service and problem-solving experience
• Regular attendance
• May be required to work varying schedules to reflect the business needs of the property
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch
• Lift approximately forty (40) pounds
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid