Licensed Massage Therapist

The Westin Portland Harborview; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PayActive wage access

PTO & holidays

Healthcare benefits

401(k) with match

Hotel employee discounts

Job summary

The Westin Portland Harborview in Portland, ME is seeking a Spa Therapist to greet guests, perform treatments, and maintain spa rooms per standards. You will promote products and ensure guest safety and satisfaction throughout each service.

Responsibilities include consultations, room preparation, and collaboration with colleagues to uphold a welcoming, professional spa environment. Evening and weekend availability may be required to support guest needs.

Qualifications

• Ability to communicate information clearly, in writing or verbally.
• Ability to read, understand, and write simple instructions and memos.
• Basic math for handling operations and checkout processes.
• Effective interaction with guests and teammates across shifts.

Responsibilities

• Set up and maintain spa treatment rooms and equipment.
• Greet guests, confirm services, and conduct consultations.
• Perform spa treatments per standards and safety guidelines.
• Recommend and sell spa products based on guest needs.
• Deliver personalized guest service and maintain guest history records.
• Maintain a clean, safe, and welcoming environment for guests and staff.
• Collaborate with team members and departments; participate in training.

Skills

Communication skills

Reading & writing

Numerical ability

Customer service

Education

Secondary school degree

Job description

SPA THERAPIST

POSITION PURPOSE: The Spa Therapist is responsible for setting up treatment stations, greeting guests and explaining services, conducting pre-treatment consultations, promoting treatment products, and maintaining treatment rooms.

ESSENTIAL FUNCTIONS: (Other duties may be assigned.)

• Maintain strong knowledge of spa operations, treatments, packages, products, equipment, and property amenities.
• Prepare, clean, disinfect, and restock treatment rooms and equipment before and after each service.
• Greet guests, confirm services, obtain required medical releases, conduct consultations, and explain proper draping procedures.
• Perform spa treatments according to company standards, safety guidelines, and applicable regulations.
• Recommend and sell appropriate spa products based on guest needs and preferences.
• Deliver personalized guest service, including maintaining guest history records, providing directions, promoting property amenities, and resolving concerns.
• Maintain a clean, safe, professional, and welcoming environment for guests and employees.
• Communicate and collaborate effectively with team members, supervisors, managers, and other departments.
• Participate in meetings and training on new products, procedures, programs, events, and service improvements.
• Follow all company policies and service standards while maintaining confidentiality of guest, employee, and company information.
• Assist with additional departmental duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the associate frequently is required to talk or hear.
• The associate frequently is required to stand, walk and use hands. The associate is occasionally required to sit and reach with hands and arms.
• The employee must lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

QUALIFICATION STANDARDS:

Education and/or Experience

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.

ADDITIONAL REQUIREMENTS:

• Understanding of lifestyle hotel products and guest services.
• Must meet legal requirements for any required licensing.
• Ability to work evenings, weekends, and holidays, as needed.

WHAT You'll Need to Succeed:

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

AboutHVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company" I've ever worked for. They walk the talk from the corporate office to the field. We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.