Client Services Representative

Berkshire Hathaway Direct Insurance Company; Pittston (Luzerne County); On-site; USD 24,401 - 34,753; Full time

Benefits offered by this job

Medical, vision, disability, and life insurance

Generous PTO plan

Paid parental leave

401(k) with company match

Tuition reimbursement after 6 months

Service recognition program

Wellness initiatives

Employee discount program

Job summary

Berkshire Hathaway Direct Insurance Company is seeking enthusiastic service professionals to join their team in Pittston. The role includes maintaining service standards, providing answers about products, and leading an efficient team environment.

Candidates should possess customer service and preferably insurance experience, along with excellent communication skills. Competitive compensation starts at $21.47 per hour plus commission, and comprehensive benefits are offered.

Qualifications

• Customer service experience is crucial for this role.
• Current P&C License preferred to ensure compliance.
• Excellent phone etiquette helps in effective communication.

Responsibilities

• Maintain industry leading service standards.
• Provide knowledgeable answers to product inquiries.
• Ensure timely entry of all inbound leads.
• Multitask and organize work efficiently.
• Promote a total team environment.

Skills

Customer service experience

Excellent phone etiquette

Ability to multitask

Organizational skills

Interpersonal skills

Insurance industry experience

Education

Current P&C License preferred

Job description

biBerk, a Berkshire Hathaway company, offers business insurance such as workers’ comp, liability, commercial auto, and umbrella policies. We are looking for enthusiastic service professionals to grow with our team.

Job Responsibilities

• Maintaining industry leading service standards
• Provide knowledgeable answers to questions about product, pricing and availability
• Timely entry of all inbound leads
• Availability and dependability to multitask
• Highly focused on a total team environment

Requirements

• Current P&C License preferred
• Customer service experience
• Auto Insurance experience preferred
• Experience in the insurance industry
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $21.47 per hour plus commission and/or incentive pay potential. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.