Licensed Insurance Customer Service Representative

gobravvo; Suwanee (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonuses & commissions

Paid time off

Medical/dental/vision insurance

Travel benefits

Growth opportunities

Job summary

State Farm independent contractor agency in Suwanee, GA is seeking a Licensed Insurance Customer Service Representative to support clients with policy questions, billing, and claims in a collaborative in-office setting.

Requires active Property and Casualty and Life and Health licenses; this role offers growth opportunities and a strong focus on customer service within a professional team environment.

Qualifications

• Active Property and Casualty license required.
• Active Life and Health license required.
• Strong interpersonal and communication skills, including verbal and written.
• Excellent organizational skills and ability to manage multiple tasks.
• Commitment to delivering outstanding customer service.

Responsibilities

• Establish and maintain strong customer relationships with regular follow-up.
• Respond to customer inquiries regarding policy availability, coverage, billing, and changes.
• Educate customers about insurance options using a needs-based approach.
• Maintain professionalism, accuracy, and organization in all interactions.
• Provide timely activity reports to agency management and collaborate with team.

Skills

Property and Casualty license

Life and Health license

Job description

Licensed Insurance Customer Service Representative

Position Overview

The Licensed Insurance Customer Service Representative plays a vital role in supporting clients and ensuring an outstanding customer experience within the insurance industry. This full-time opportunity is ideal for licensed professionals who are passionate about helping individuals navigate their insurance needs and enjoy working in a team-oriented environment. As a Licensed Insurance Customer Service Representative, you will leverage your active Property and Casualty license, as well as your Life and Health license, to address client inquiries, educate customers about policy options, and provide dependable, friendly service. This position requires in-office work in Suwanee, GA, offering the chance to develop valuable skills and grow within a reputable insurance agency.

As a crucial member of the agency team, the Licensed Insurance Customer Service Representative is responsible for managing a variety of client interactions, ensuring client satisfaction, and contributing to the agency's success through value-driven conversations. This role involves building and maintaining customer relationships, responding to policy-related questions, and assisting with claims, billing, and policy changes. You will be expected to use a customer-focused approach and maintain a high standard of professionalism and accuracy in all interactions.

If you are a motivated, licensed insurance professional eager to advance your career in Suwanee, GA, this position offers a competitive compensation package, benefits, and the opportunity for professional growth within the agency. The work environment supports ongoing learning, collaboration, and the pursuit of excellence in customer service. Join an organization that values your expertise and encourages development, all while serving the insurance needs of a diverse client base in the local community.

Licensed Insurance Customer Service Representative - Summary

• Provide exceptional customer service to insurance clients as a Licensed Insurance Customer Service Representative.
• Use your active Property and Casualty, as well as Life and Health licenses, to support client needs.
• Work in a collaborative and professional office environment in Suwanee, GA.
• Focus on building lasting client relationships and ensuring customer satisfaction.
• Contribute to the agency's success through excellent communication and service skills.

Duties & Responsibilities

• Establish and maintain strong customer relationships through regular follow-up and proactive support.
• Respond promptly, accurately, and courteously to customer inquiries regarding policy availability, eligibility, coverage options, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based, customer-focused approach.
• Maintain a high level of professionalism, organization, and attention to detail in all interactions.
• Demonstrate a strong work ethic and commitment to success on a daily basis.
• Provide timely and comprehensive activity reports to the agency management team.
• Stay current with product changes, licensing requirements, technical developments, and pursue continuing education opportunities as needed.
• Collaborate with other team members to achieve agency goals and deliver a unified client experience.

Salary & Benefits

• Competitive base salary with the potential for bonuses and uncapped commissions based on performance.
• Paid time off, including vacation and personal/sick days, to support work-life balance.
• Comprehensive medical, dental, and vision insurance options.
• Paid travel benefits for eligible activities.
• Opportunities for valuable experience and professional growth within the agency.
• Potential for advancement and increased responsibilities based on performance.

Qualifications & Requirements

• Active Property and Casualty insurance license (required).
• Active Life and Health insurance license (required).
• Strong interpersonal and communication skills, including verbal, written, and listening abilities.
• Excellent organizational skills and the ability to manage multiple tasks.
• Commitment to delivering outstanding customer service and problem-solving.
• Detail-oriented, self-motivated, and proactive approach to work.
• Ability to work effectively in a team environment and independently as needed.
• Willingness to learn and adapt to new computer systems and processes.
• Pride in completing work accurately and in a timely manner.

Ideal Candidate Snapshot

• Licensed in both Property and Casualty, and Life and Health insurance.
• Demonstrates a passion for customer service and continuous professional growth.
• Excels at building relationships and communicating effectively with clients and colleagues.
• Organized, detail-focused, and able to manage priorities in a fast-paced office environment.
• Proactive, self-driven, and eager to contribute to a positive agency culture.

Other Relevant Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Employees of State Farm agents must complete applicable licensing requirements and agency training programs.

State Farm agents are independent contractors and hire their own employees. Employees of agents are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.