Licensed Insurance Customer Service Pro – Growth Role

Patrick Hall State Farm Agency; Monument (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base pay + commission

Paid time off

Health benefits

Retirement match

Growth opportunities

Experience

Job summary

Patrick Hall State Farm Agency in Monument, CO seeks a Licensed Customer Service Representative to join the team. You will assist customers with insurance options, explain coverages, handle policy changes and billing inquiries, and support claims submissions.

The ideal candidate holds auto, fire, life and health licenses, demonstrates excellent communication, and thrives in a fast-paced environment with growth opportunities and ongoing licensing education.

Qualifications

• Excellent interpersonal skills required and demonstrated in customer-facing roles.
• Strong communication skills in written and verbal form are essential.
• Ability to educate customers using a needs-based approach.
• Detail-oriented with strong organization and problem-solving abilities.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Explain insurance options using a customer-focused needs-based review.
• Maintain a strong work ethic and commitment to success.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive problem solving

Team player

Multitasking

Customer service oriented

Job description

Patrick Hall State Farm Agency in Monument, CO seeks a Licensed Customer Service Representative to join the team. You will assist customers with insurance options, explain coverages, handle policy changes and billing inquiries, and support claims submissions.

The ideal candidate holds auto, fire, life and health licenses, demonstrates excellent communication, and thrives in a fast-paced environment with growth opportunities and ongoing licensing education.