Licensed Insurance Agent — Customer Service Pro (Bilingual)

QBE Americas, Inc.; Chandler (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client satisfaction through effective communication and problem-solving. In this role, you will be responsible for addressing inquiries, providing information on insurance options, and ensuring a seamless customer experience. Your ability to manage a high volume of calls while demonstrating empathy and professionalism will be key to your success. This position offers an opportunity to grow your skills in a dynamic environment committed to continuous improvement and collaboration. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• 1+ year of relevant experience in Customer Service or call center.
• Property & Casualty insurance license is mandatory.

Responsibilities

• Provide timely, accurate customer service by answering inbound calls.
• Resolve customer issues by maintaining accurate records of grievances.

Skills

Customer Service

Bilingual (English and Spanish)

Call Center Operations

Insurance Knowledge

Problem Solving

Attention to Detail

Education

High School Diploma / GED

Tools

Carrier Management Systems

Job description

An established industry player is seeking a dedicated Customer Service Representative to enhance client satisfaction through effective communication and problem-solving. In this role, you will be responsible for addressing inquiries, providing information on insurance options, and ensuring a seamless customer experience. Your ability to manage a high volume of calls while demonstrating empathy and professionalism will be key to your success. This position offers an opportunity to grow your skills in a dynamic environment committed to continuous improvement and collaboration. If you are passionate about customer service and eager to make a difference, this role is perfect for you.