Licensed Insurance Agent

RealPage; Richardson (TX); Remote; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement savings plan with company 4

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage Insurance is seeking a Licensed Insurance Agent I to serve renters nationwide, handling inbound inquiries and guiding policy details. You will work in a structured contact center, delivering focused first-call resolutions while documenting interactions in RealPage’s CRM.

The company covers licensing costs and provides comprehensive training to set you up for success. You must obtain your Property & Casualty Insurance License within 30 days of hire.

Qualifications

• 2+ years of customer service or call center experience.
• Strong communication skills (verbal & written).
• Ability to type 30+ WPM while speaking with customers.
• Comfortable navigating multiple systems and tools at once.
• Detail-oriented, organized, and customer-focused.

Responsibilities

• Handle high-volume inbound calls (50–80/day, peak seasons back-to-back).
• Process policy servicing transactions including payments, billing questions, rewrites, and edits.
• Assist with website navigation and basic troubleshooting.

Skills

2+ years customer service

call-center experience

strong communication

30+ WPM typing

multi-system navigation

detail-oriented

Education

Property & Casualty Insurance License (P&C)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Looking for a role where your customer service skills make a difference and where the company invests inyoufrom day one? JoinRealPage Insuranceas aLicensed InsuranceAgent I, supporting renters across the country through inbound insurance inquiries.

This is a fast-paced, service-focused role whereyou’llhelp residents navigatetheirrentersinsurance policies withconfidence ,whileRealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

Responsibilities

#

As a Licensed InsuranceAgent I,you’llbe the first point of contact for residents calling in for help with their insurance policies.You’llhandle:

• High-volumeinbound calls(50–80/day, peak seasons can be back-to-back)

• Policy servicing transactions including payments, billing questions, rewrites, and edits

• Website navigation and basic troubleshooting

• Selectclaims and coverage inquiries(within scope)

• Accurate documentation of every interaction in RealPage’s proprietary CRM

• Evaluating payment options and alternative arrangements when needed

• Deliveringa high leveloffirst-call resolutionand customer satisfaction

• You’llwork in a structured contact center environment where attention to detail,multitasking, and time management are key.

• Paid Licensing & Training — We’ve Got You Covered

RealPage will:

• Pay forpre-licensing education(52+ hours of self-paced learning completed during work hours)

• Coverup to two exam attempts

• Pay for licensing, renewals, and reimburse most continuing education costs

• Support you through fingerprinting and background requirements

You must obtain yourProperty & Casualty Insurance License within30 daysof hire.

Schedule Expectations

• Full-time, hourly role

• Flexible scheduling within Contact Center hours

• Saturday shiftsrequired(2–3 Saturdays per 4-week schedule period)

• Overtime may berequiredduring peak business needs

• Preference for Central or Eastern time zones (varied shift options including 9–6, 10–7, 11–8, 12–9 CT)

#LI-JW1

#LI-REMOTE

Qualifications

• Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
• Strong communication skills (verbal & written)
• Ability to type 30+ WPM while speaking with customers
• Comfortable navigating multiple systems and tools at once
• Detail-oriented, organized, and customer-focused
• Able to work in a high-volume, fast-paced environment
• Insurance experience is a plus—but not required
• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Professional demeanor and commitment to confidentiality
• Ability to sit or stand for extended periods
• Willingness to learn quickly and adapt to new processes

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees

Pay Range

USD $17.84 - USD $30.43 /Hr.