Licensed Insurance Account Rep – Hybrid + Bonus Eligible

NJM Insurance Group; Hammonton (NJ); Hybrid; USD 44,000 - 59,000; Full time

Benefits offered by this job

Company training

Licensure support

Shift differential

401k with match

Job summary

NJM Insurance Group is hiring Licensed Account Representatives for our nationally recognized contact center. You will deliver top-notch service by handling inbound calls, guiding customers through policy transactions, and answering questions about personal lines coverage and billing.

Training is provided to ensure expert product knowledge. Join a best-in-class team with strong benefits, a 401k with company match, and opportunities for professional licensing.

Qualifications

• Excellent verbal and written communication.
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
• Accurate keyboarding skills.
• Superior listening skills.
• Strong multi-tasking ability.
• Prior customer service or contact center experience.
• Quiet, distraction-free work area at home.
• High School Diploma or GED is required; an associate's or bachelor's degree is desired.
• Bilingual skills are valued, but not required.
• Personal Lines Authority License is a plus.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
• Demonstrate effective time management to achieve performance goals/targets.
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Skills

Communication skills

Outlook/Word

Typing speed

Active listening

Multitasking

Customer service experience

Work from home

Bilingual

Education

High School Diploma or GED

Associate or Bachelor's preferred

Tools

Microsoft Outlook

Microsoft Word

Job description

NJM Insurance Group is hiring Licensed Account Representatives for our nationally recognized contact center. You will deliver top-notch service by handling inbound calls, guiding customers through policy transactions, and answering questions about personal lines coverage and billing.

Training is provided to ensure expert product knowledge. Join a best-in-class team with strong benefits, a 401k with company match, and opportunities for professional licensing.