Licensed Health Insurance Advisor

MCI; Indianapolis (IN); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Licensed Health Insurance Advisor to join their remote team. This full-time role focuses on providing exceptional customer service and guidance regarding healthcare options and insurance policies. Ideal candidates will possess a valid healthcare insurance license and have strong communication and organizational skills. With a commitment to innovation and excellence, this company offers a supportive work environment, competitive pay, and numerous benefits, making it a great opportunity for motivated individuals looking to grow in the insurance sector.

Benefits

PTO

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Paid Training

Career Growth Opportunities

Qualifications

• High school diploma or GED with a valid healthcare insurance license required.
• Previous call center experience preferred, with strong communication skills.

Responsibilities

• Provide information on healthcare options and assist customers with insurance policies.
• Ensure compliance with regulations while delivering high-quality service.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Customer Service

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly

Position Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers select appropriate insurance policies.
• Engage with customers to understand their needs and provide solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns with their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and improve skills.

Candidate Qualifications

We encourage positive, driven, and confident applicants to apply, as this role relies on relationship-building and applying training knowledge to customer interactions. Ideal candidates are highly motivated, energetic, and dedicated.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing assignments and attendance.

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Hard-wired broadband Internet (DSL, Cable, Fiber).
• Wireless connections cannot access client systems.
• Own headset (models to be recommended during interview).

Conditions of Employment

Must be authorized to work in the country. Willing to submit background/security investigation and drug screening. Employment contingent on these results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth, paid training, and a supportive work environment.

Physical Requirements

Primarily sedentary work in a professional office environment. May require lifting up to 40 pounds occasionally.

Reasonable Accommodation

We provide accommodations for qualified applicants with disabilities, in accordance with ADA policies.

Diversity and Equality

We embrace diversity and are committed to an inclusive, discrimination-free workplace.