Licensed Customer Service Representative

American Financing; Aurora (CO); On-site; USD 36,000 - 115,000; Full time

Benefits offered by this job

Casual work environment

Family-owned, Customer-focused

Denver Post Top Workplace

Top 50 Family-Owned Business

Best of Colorado Business

Inc. 5000 Fastest-growing Private Co

Job summary

American Financing is seeking a Licensed Customer Representative to fast-track into a Senior Loan Officer role through our premier training program. This entry-level position provides high-volume experience and dedicated coaching to help you grow within a national mortgage lender.

You will engage with customers, manage documentation, and work toward meeting monthly sales goals while delivering outstanding service. 1003 URLA familiarity and active licenses are required or supported by the program.

Qualifications

• Active NMLS Unique Identifier and Colorado Mortgage License required.
• Minimal to moderate mortgage knowledge with coaching provided.
• CRM proficiency and tech-savviness expected.
• Bilingual Spanish/English a major plus.

Responsibilities

• Handle inbound inquiries to identify customer financial goals and provide guidance.
• Conduct outbound follow-ups to complete the 1003 URLA Application and move files through the pipeline.
• Schedule and lead appointments to review Pre-Qualifications with prospective homeowners.
• Partner with customers to ensure timely delivery of all required documentation.
• Aim to consistently meet or exceed monthly sales goals while delivering elite service.

Skills

CRM proficiency

Bilingual Spanish/English

Education

NMLS Unique Identifier

Colorado Mortgage License

Job description

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

At American Financing, we’re innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don’t follow the status quo.

See what it’s like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.

• Casual work environment
• Family-owned, Customer-focused
• Denver Post Top Workplace
• Top 50 Family-Owned Business
• Best of Colorado Business
• Inc. 5000 Fastest-growing Private Company

Job Summary

Are you a licensed professional looking to fast-track your career in mortgage lending? The Licensed Customer Representative role is our premier 'Bridge to Success' program. This entry-level position is specifically designed to provide the training, development, and high-volume experience needed to transition into a Senior Loan Officer role.

Duties And Responsibilities

• Engage: Handle inbound inquiries to identify customer financial goals and provide expert initial guidance.
• Execute: Conduct outbound follow-ups to complete the 1003 URLA Application and move files through the pipeline.
• Consult: Schedule and lead appointments to review Pre-Qualifications with prospective homeowners.
• Manage: Partner with customers to ensure the timely delivery of all necessary documentation.
• Perform: Consistently meet or exceed monthly sales goals while maintaining an elite customer experience.

What You Will Bring

• Credentials: An active NMLS Unique Identifier # and an active Colorado Mortgage License.
• Experience: Minimal to moderate mortgage knowledge—we provide the coaching; you bring the drive.
• Tech-Savvy: Familiarity with CRM systems and proficiency in processing or auditing.
• Communication: Strong verbal skills; Bilingual (Spanish/English) is a major plus.

To best serve our national customer base, we offer dynamic scheduling:

• Standard Shift: 8-hour shifts scheduled between 5:00 AM - 8:00 PM.
• Weekend Commitment: 1-2 weekend shifts per month (typically 7:00 AM - 4:00 PM or 8:30 AM - 5:00 PM).

What We Bring

• Financial Growth: Competitive $36k base with a robust bonus structure reaching $115k+.
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Future Planning: 401(k) with company match, plus Long-term Disability.
• Time Off: Generous PTO, sick days, paid holidays, and maternity/bonding leave.
• Tools for Success: Full professional desk equipment provided.

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.