Licensed Customer Service Agent

Kin Insurance; Pueblo (CO); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance industry is seeking a Customer Service Agent. This role involves managing customer interactions primarily over phone, email, and chat, while ensuring high-quality service in handling policies and payments. The ideal candidate should have an active insurance license and exceptional customer service skills.

Benefits

Medical, Dental, Vision benefits

401K with company match

16 days PTO plus holidays

Paid parental leave

Continuing education opportunities

Qualifications

• Strong experience in call center/high volume environments.
• Bilingual (Spanish) preferred.
• Home insurance experience highly preferred.

Responsibilities

• Interact with customers regarding policies, payments, and inquiries.
• Create and update customer policies.
• Submit payments and issue refunds.

Skills

Superior customer service skills

Empathy

Ability to work in a fast-paced environment

Education

Active Property & Casualty or Personal Lines insurance license

Tools

Google suite

Job description

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2025!

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/mortgage to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

• Home insurance experience highly preferred

• Superior customer service skills

• Empathy towards others

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

Capability to participate in our mandatory paid 10 week training period.

We are currently hiring for our August 25, 2025 class.

Oh, and don’t worry, we’ve got you covered!

We offer a comprehensive benefits program, allowing you to choose the

benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

Applications for this role are accepted on an on-going basis.

#LI-LK1

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.