Bilingual Licensed Customer Service Agent

Midwest Startups; Phoenix (AZ); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is on a mission to transform home insurance by prioritizing customer experience and leveraging technology. As a Bilingual Customer Service Agent, you will be the first point of contact for customers, addressing their inquiries and providing essential assistance. This role is perfect for individuals who thrive in dynamic environments and possess a passion for customer service. Join a rapidly growing team that values empathy and efficiency while enjoying a comprehensive benefits program and opportunities for professional development. If you are ready to make a meaningful impact in the insurance industry, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with company match

16 days of PTO

Paid parental leave

Continuing education opportunities

Qualifications

• Must hold an active Property & Casualty or Personal Lines insurance license.
• Bilingual in Spanish is preferred for effective communication.

Responsibilities

• Assist customers with questions about policies, payments, and cancellations.
• Interact with customers via phone, email, and chat.

Skills

Property & Casualty insurance license

Bilingual (Spanish speaking)

Customer service skills

Empathy

Ability to work in fast-paced environments

Proficient in Google suite

Process improvement mindset

Tools

Google suite

Job description

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).
• Forbes' America's Best Startup Employers (2021-2023).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Mountain and Pacific time zones! As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2025!

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Bilingual (Spanish speaking) preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

Capability to participate in our mandatory paid 10 week training period.

We are currently hiring for our May 19, 2025 class.

We are seeking candidates in Mountain and Pacific time zones in the following states: AZ, CO, ID, KS, MT, NE, NM, TX, UT, and WA

Bonus Points:

• Experience in a call center/high incoming call volume environment

Oh, and don’t worry, we’ve got you covered!

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and equity
• 401K with company match of up to 4%
• 16 days of accrued PTO, 2 floating holidays and 8 company holidays
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Applications for this role are accepted on an ongoing basis.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.