Licensed Crisis Counselor - Fully Remote in Ann Arbor, MI

Protocall Services, Inc.; Ann Arbor (MI); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in crisis intervention is seeking a Licensed Crisis Counselor to provide remote support to individuals in distress. The ideal candidate will have a strong background in behavioral health, excellent communication skills, and the ability to maintain confidentiality in a HIPAA-compliant workspace. This role includes engaging with callers, assessing their needs, and developing safety plans. Comprehensive benefits and opportunities for career growth are offered.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off package

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Active license in MI (LLMSW, LPC, etc.) is required.
• Minimum 1 year of direct experience in Behavioral Health or Social Services.

Responsibilities

• Engage with individuals experiencing emotional distress, providing support.
• Assess and mitigate risk, documenting interactions thoroughly.
• Intervene during emergencies as needed.

Skills

Compassion

Empathy

Active Listening

Crisis Intervention Techniques

Education

MSW, PsyD, or PhD in behavioral health

M.A./M.S. in behavioral health with clinical practice emphasis

Job description

Licensed Crisis Counselor - Fully Remote in Ann Arbor, MI

Join to apply for the Licensed Crisis Counselor - Fully Remote in Ann Arbor, MI role at Protocall Services, Inc.

Job Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• MSW, PsyD, or PhD in behavioral health OR M.A./M.S. in behavioral health with clinical practice emphasis from an accredited program (COAMFTE, CACREP, or CORE)
• Active license in MI (LLMSW, LLC, LLP, LLMFT, LMSW, LPC, LMFT, or Temporary Educational Limited License for Psychologists)
• Minimum 1 year of direct experience in Behavioral Health or Social Services

Location Requirement

• Fully Remote in Michigan

About Protocall Services

Protocall Services is a national leader in crisis intervention, providing 24/7 solutions and resources. Recognized as a Top Workplace for five consecutive years, we serve community mental health centers, behavioral health clinics, managed care organizations, university counseling centers, and Employee Assistance Programs across the U.S. and Canada. Headquartered in Portland, Oregon, we are a remote-first organization.

Ideal Candidate Profile

You are compassionate, empathetic, and an excellent communicator, capable of active listening and connecting with individuals in crisis via phone, text, or other methods. You remain calm under pressure, employ effective crisis intervention techniques, and possess a strong background in psychology, social work, counseling, or related fields. Integrity, confidentiality, and a secure, HIPAA-compliant workspace are essential.

Primary Responsibilities

• Maintain a private, HIPAA-compliant workspace at home for focus and confidentiality.
• Engage with individuals experiencing emotional distress, providing support and resources.
• Build rapport and foster engagement during calls.
• Assess and mitigate risk, documenting interactions thoroughly.
• Assist callers in identifying coping strategies and developing safety plans.
• Intervene during emergencies as needed.
• Remain professional, focused, and multitask effectively in a fast-paced environment.

Training and Schedule

New employees undergo a paid six-week virtual training to develop crisis care skills, with a schedule of Monday to Friday, 8:00 AM to 4:30 PM PST. After training, you will begin your regular schedule, developed in partnership with our scheduling team.

Equal Opportunity Statement

Protocall Services is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of employment.