Licensed Crisis Counselor - Fully Remote in Ann Arbor, MI

ProtoCall Services; Ann Arbor (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading national firm in crisis intervention as a compassionate professional dedicated to helping others. This fully remote role in Michigan offers the opportunity to engage with individuals in emotional distress, providing them with vital support and resources. As part of your journey, you'll undergo a comprehensive six-week training program to refine your skills. With a focus on effective communication and crisis intervention techniques, you'll thrive in a supportive environment that values your contributions. Enjoy a range of benefits including comprehensive insurance plans, a 401(k) retirement plan, and opportunities for career growth. Make a meaningful impact in the lives of others while advancing your career in a rewarding field.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off package

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Graduate degree in a behavioral health field is required.
• Minimum of 1 year direct experience in Behavioral Health or Social Services.

Responsibilities

• Provide support to individuals experiencing emotional distress over the phone.
• Assess and mitigate risk while maintaining accurate documentation.

Skills

Compassionate Communication

Crisis Intervention Techniques

Active Listening

Documentation Skills

Education

MSW, PsyD, or PhD in Behavioral Health

M.A. or M.S. in Behavioral Health with Clinical Practice Emphasis

Job description

Job Location: Ann Arbor, MI

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $28.55 - $32.55 Hourly

Job Shift: Swing

Job Category: Health Care

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education Requirement:
  • MSW, PsyD, or PhD in a behavioral health field
  • OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
• Licensure Requirement:
  • Must reside in and possess one of the following active licenses in MI:
    • LLMSW
    • LLC
    • LLP
    • LLMFT
    • LMSW
    • LPC
    • LMFT
    • Psychologist-Doctoral Temporary Educational Limited License
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement: Fully Remote in Michigan

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure environments, remaining calm and focused while employing effective crisis intervention techniques.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home.
• Engage with individuals over the phone, providing support to those experiencing emotional distress.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.

What You Can Expect as a New Employee:

This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

ProtoCall Services Inc. is an Equal Opportunity Employer.