Licensed Crisis Clinician, Evening Shift

City of Norfolk; Norfolk (VA); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Signing bonus

Job summary

The City of Norfolk’s Norfolk Community Services Board seeks a Licensed Crisis Clinician (Emergency Services Clinician II) to assess individuals in crisis and connect them with needed mental health services in the least restrictive setting.

The role involves crisis counseling, pre-admission screenings, and collaboration with cross‑agency partners. A master’s degree in a clinical field and Virginia licensure eligibility are required, with a driving license and sign‑on bonus details noted.

Qualifications

• Requires a master’s degree in a clinical human services field (e.g., counseling, social work, psychology, or marriage and family therapy) that meets Virginia requirements for licensure eligibility.
• Requires two (2) years of experience providing mental health services, or completion of the supervised clinical experience required to obtain independent licensure in Virginia.
• Requires an independent clinical license in Virginia (e.g., LCSW, LPC, LCP) per state regulations.
• Must have or obtain pre-screener certification within first six months of employment.
• Requires valid driver’s license (and ability to drive a City vehicle to respond in the community).

Responsibilities

• Assess individuals in crisis and link to needed services, diverting from hospital care when possible.
• Provide crisis and/or telephone counseling, information, referrals, and pre-admission screenings.
• Document observations with program forms, maintain confidentiality, and report as required.
• Provide supervision to clinical staff and offer consultation when assigned.
• Prepare written reports and maintain client records; respond to calls in the community, including hospitals and agencies.
• Performs as shift lead and reviews preadmission screening assessments.

Education

Master’s degree in a clinical human services field

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Licensed Crisis Clinician (Emergency Services Clinician II).

The Licensed Crisis Clinician, will assess individuals in crisis to provide or link the individual and/or significant others with needed mental health services least restrictive setting, thus diverting individuals, when possible, from State Hospital care to community-based care. crisis and/or community stabilization related activities and services. Responds in person and/or by phone to assistance with individuals experiencing behavioral health (mental health and/or addiction) crisis concerns, including with co-occurring health, developmental, and/or social vulnerabilities, or crisis states. Serves both adults and children. with persons in pre-crisis, crisis, post-crisis, and stabilization points in their behavioral health condition. Operates collaborative setting. Provides clinical supervision and consultation to clinical personnel as assigned, both formally structured supervision and informally through role modeling. Monitors and supervises the completion of pre-admission evaluations by non-licensed personnel.

Department Hiring Salary Range: $62,732 - $71,987

Essential functions include but are not limited to:

• Works collaboratively with others while displaying good judgment and problem-solving skills. Cultivates, fosters, and maintains positive working relationships among crew members and with those contacted in the performance of duties, including co-workers, supervisory staff, community partners, and emergency public services personnel.
• May include driving a City vehicle to respond in the community. Maintains awareness of Norfolk geography. Utilizes maps and traffic navigation platforms to report to call locations in a timely manner.
• Operates radio and other communication equipment and electronic mobile devices.
• Interacts with individuals in a respectful and dignified manner using a culturally competent and trauma-informed approach. Establish trust and seeks answers to questions to better understand the situation.
• Evaluates crisis telephone calls and determines the type of response needed, including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referrals.
• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).
• Documents all observations and actions using program-specific forms and standards complete reports and records; performs data entry as needed; maintains confidentiality of information.
• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders (TDO's) in accordance with mental health service policies.
• Prepares clear and concise written reports. Maintains client records and statistical data.
• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the client's history, behavior and least restrictive treatment alternative.
• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.
• Prepares and maintains documentation in compliance with agency, state, and federal guidelines and regulations; complies with privacy and reporting requirements.
• Complies with applicable local, state, and federal regulations for provision of information and reporting abuse and policy violations.
• Identifies staff training needs and recommends strategies to meet those needs.
• Performs as shift lead, reviews and supervises preadmission screening assessments; audits records and provides evaluation of prescreening assessments.
• Performs related work assigned.

Requires a master’s degree in a clinical human services field (e.g., counseling, social work, psychology, or marriage and family therapy) that meets Virginia requirements for licensure eligibility.

Requires two (2) years of experience providing mental health services, or completion of the supervised clinical experience required to obtain independent licensure in Virginia, in accordance with applicable state regulations.

Required:

• Valid driver's license.
• Requires an independent clinical license in Virginia, such as Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Psychologist (LCP), or equivalent, in accordance with Virginia state regulations.
• Must have or obtain pre-screener certification with the first six (6) months of employment.

Preferred:

• Certified or certifiable in Basic Life Support and First Aid training

Working Hours:

Tuesday — Saturday (40hrs per week) Evening Shift 4:00 PM - 12:30 AM

Signing Bonus:

This position is eligible for a one-time $5,000 signing bonus for new hires.