License Technician - Photo ID Center

Priority Dispatch Corp.; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated License Technician to join their Photo ID Center team. In this part-time role, you'll provide exceptional customer service, ensuring that all clients receive their identification cards efficiently and accurately. Your responsibilities will include managing the security of the center, processing customer requests, and maintaining a clean and organized workspace. This position offers a unique opportunity to contribute to a welcoming environment while adhering to safety and operational protocols. If you thrive in customer-facing roles and enjoy a dynamic work setting, this position is perfect for you.

Qualifications

• Must attend all mandatory training sessions and meetings.
• Must have a qualifying disability for state or federal contracts.

Responsibilities

• Provides courteous customer service at the Photo ID Center.
• Processes customers and verifies identification documentation.
• Maintains security and cleanliness of the Photo License Center.

Skills

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma or GED

Job description

Job Details

Level: Entry

Job Location: PIBH Lincoln Hwy - Lancaster, PA

Position Type: Part Time

Education Level: High School

Salary Range: $16.74 Hourly

Job Shift: Day

Job Category: Customer Service

Description

Position: License Technician – Photo ID Center
Department: Business Services
Reports to: Photo License Center Manager/Assistant Photo License Center Manager
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
Provides efficient, courteous customer service to all persons who enter the Photo ID Center. Assures that customers have proper identification and documentation. Responsible for the operations of the work site, including accountability of consumables, processing all customers courteously, promptly and without discrimination or prejudice for any reason, issuing a finished product to the correct customer, and recording the transaction as required.

Duties and Responsibilities

• Facilitates the security of the Photo License Center premises and photographic equipment and consumables by arming and disarming the security system at appropriate times and locking secure materials in the safe, security closet or workstation as required.
• Shreds the camera card immediately upon the customer signing the License Control Audit Sheet.
• Reports any inventory discrepancies to the Photo License Center Manager/Assistant Photo License Center Manager and Unique Source immediately.
• Processes customers in a pleasant, professional, efficient and customer service oriented manner. Accurately and courteously provides basic information related to driver licensing procedures and policies. Wears prescribed uniform and name badge while working.
• Carries out procedures to accurately process a customer by requesting and reviewing proper forms of identification, verifying information on identification documentation and determines validity of camera card.
• Positions customers correctly for photograph, operates the camera equipment to create a photographic license or identification card assuring a quality product is delivered to the customer and issues the finished product to the correct customer.
• Completes, reviews, and prepares paperwork for submission to the appropriate parties. Follows established procedures for the receiving and accounting of consumables.
• Performs the daily operations of the Photo License Center to include, but not be limited to: opening and closing the center as scheduled, reports by telephone any requested information such as opening time, maintains the cleanliness and orderliness of the center, operates the center in compliance with policies and procedures and reports downtime to the appropriate parties.
• Performs specified routine maintenance tasks related to cleaning the equipment.
• Attends all mandatory training seminars.
• Follows all call-off procedures when unable to report to work and when finding a replacement.
• Report to any site that you may be assigned or scheduled to work as needed within 30 miles.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Photo License Center Manager/Assistant Photo License Center Manager.

Qualifications

Education and Experience

• High School Diploma or GED equivalent.

Skills/Abilities/Qualifications

• Must attend all mandatory training sessions and meetings.
• Must have a qualifying disability that meets the criteria for state or federal set aside contracts.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.