Library Technology Specialist

Boise State University; Boise (ID); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days 12-24 annually

Retirement plans (ORP/PERSI)

Health insurance

Tuition fee waiver

Job summary

Boise State University’s Albertsons Library seeks a Library Technology Specialist to advance innovative library services and learning technologies. You will partner with librarians, staff, and campus leaders to craft intuitive, impactful instructional technologies and web-based content for our learning community.

You’ll provide technical management, training and advanced support for learning technologies, coordinating with campus departments to develop content and improve teaching workflows.

Qualifications

• Bachelor’s degree and 2 years of experience or equivalent professional experience.
• Experience with instructional technologies in library settings.
• Familiarity with Windows, Mac, Linux OS in academic environments.

Responsibilities

• Collaborate with librarians and staff to implement instructional technologies.
• Resolve escalated issues with Helpdesk and vendors for timely resolutions.
• Lead selection, planning and release of new tools and features.
• Analyze data to improve technical solutions and usage.
• Document processes and develop end-user/workflow guides.
• Deliver workshops and training on library technology.
• Supervise student employees and manage library tech resources.

Skills

Computer skills

Electronic repair

Communication skills

Analytical thinking

Customer service

Academic environment knowledge

Education

Bachelor’s degree

Equivalent experience

Tools

3D printing

Laser cutting

Vinyl cutting

Job description

Job Summary/Basic Function:

Are you ready to revolutionize how technology transforms library services? Step into the role of Library Technology Specialist, where innovation meets purpose. We’re seeking a visionary tech enthusiast who’s eager to elevate the library experience with cutting-edge solutions. This is your chance to go beyond traditional tech support—become a creative collaborator, partnering with librarians, staff, and campus leaders to craft intuitive, impactful, and forward-thinking library services that empower our community. Let’s redefine what’s possible together!

This role will provide technical management, training and advanced support of the University learning technologies. Liaise with campus departments to coordinate and support web-based instruction. Develop web-based content.

Department Overview:

Albertsons Library is the vibrant, nurturing hub of Boise State. This is a space where people and ideas flourish through research and creative activities. The Library provides high quality, relevant services to students, faculty, staff, and community members. Resources are available in person, over the phone and/or online. This includes databases, journals, books, interlibrary loan, electronics, a makerlab, and our Special Collections and Archives. We also offer rooms for studying, a family study room for students with children, and spaces for exhibits and events.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

• Consult with librarians, staff, designers and other users to determine appropriate and effective solutions using instructional technologies.
• Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators and vendors as appropriate to ensure timely and successful resolution.
• Play a lead role in selecting, planning and releasing new tools and features.
• Analyzes and Interprets data to improve the use, management or delivery of technical solutions.
• Configure roles and permission settings for instructional technologies.
• Manage interface design and display settings, including coordinating with Marketing and Communication.
• Manage, test and deploy features and services.
• Coordinate with vendors or other IT units to identify patches, hotfixes, etc., and participate in the testing and communication of fixes.
• Play a lead role in exploration, communication and testing of upgrades, new features and new versions.
• Document internal processes, policies and procedures. Create custom documentation for internal audiences (sub‑administrators, eCampus Center, etc.).
• Develop effective and efficient workflows both internally and for end users.
• Coordinate with other stakeholders (OIT, Operations, HR, eCampus Center, users, committees) to ensure there is broad input, involvement and endorsement of changes.
• Conduct workshops and training sessions about instructional technology.
• Participate in committees and governance.
• Work with Library faculty and staff to enhance library technologies used for teaching and learning.
• Take the lead in identifying and recommending new software and tools that support the library’s mission.
• Manage and configure access to Library servers/services.
• Manage application and OS updates for library resources, including scheduling.
• Maintain and update software/hardware in the library computer lab.
• Supervision of student employees.
• Develop and document policies and procedures for the teaching/learning use of library technology.
• Create/maintain instructional videos for lab resources.
• Assist with the management and maintenance of the Technology checkout program.
• Assist patrons in the library with technology support.
• Provide support and troubleshooting for the library maker lab.
• Troubleshoot and repair basic electronic devices.
• Deliver training/workshops on library technology.
• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Excellent computer skills in Microsoft O/S and applications, Apple O/S and applications Linux/Unix and mobile, including iOS and Android.
• Possess basic electronic repair skills.
• Excellent communication (oral and written), interpersonal, organizational and time management skills, with ability to take ownership and complete assigned tasks.
• Analytical and detail oriented, with excellent problem solving skills and with the ability to multitask.
• Strong customer service skills and positive attitude.
• Understanding of the academic environment and course work.

MinimumQualifications:

Bachelor’s degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in Computer Information Systems, Management Information Systems or Computer Science. Some positions may require a bachelor's degree or equivalent in department subject matter, including equipment/instrumental/lab experience.

Preferred Qualifications:

• Expertise with desktop and server support with Windows, Mac and Linux OS’s.
• Excellent application support skills (Windows and Mac).
• Knowledge of makerspace technologies such as 3D printing, laser cutting, vinyl cutting and their pedagogical uses.
• Experience teaching others how to use technology
• Strong Teamwork/Communication skills.
• Strong analytical and problem-solving skills.
• Strong customer service skills.

Salary and Benefit s:

Starting annual salary is $60,673.60 and is commensurate with experience. Boise State University provides a best‑in‑class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's
• Between 12-24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health‑related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

Cover letter, resume, and three references.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/