Library Technology & Patron Support Specialist

City of Hoover; Patton Chapel (AL); On-site; USD 25,000 - 34,000; Part time

Job summary

City of Hoover seeks a library assistant to support patrons in the Technology Hub, helping with computer use and software, signing up for classes, and checking out Hot Spot materials. The role includes faxing, scanner use, and basic PC instruction.

Ideal candidates will have a high school diploma or GED and strong customer service skills, with flexibility to work evenings and weekends. Prior library experience is preferred but not required.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service skills in internal and external interactions.
• Ability to operate a computer, including Microsoft Office.
• Ability to maneuver among high and low shelves.
• Ability to work a flexible schedule to include nights and weekends.

Responsibilities

• Assists patrons with use of computers and available software in the Technology Hub.
• Assists patrons in signing up for computer classes.
• Assists patrons with checking out Hot Spot materials and sending faxes.
• Provides basic instruction on using applications on PCs.
• Maintains a clean, orderly work environment for staff and patrons.
• Stocks the Technology Hub with needed supplies.

Skills

Customer service

Computer literacy

Education

High School Diploma or GED

Previous library experience

Tools

Microsoft Office

Job description

City of Hoover seeks a library assistant to support patrons in the Technology Hub, helping with computer use and software, signing up for classes, and checking out Hot Spot materials. The role includes faxing, scanner use, and basic PC instruction.

Ideal candidates will have a high school diploma or GED and strong customer service skills, with flexibility to work evenings and weekends. Prior library experience is preferred but not required.