Library Support Assistant - PTNB

Alexander County, NC; Stony Point (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Alexander County Library in Stony Point seeks a Library Clerk to provide friendly, high-quality customer service and clerical support at the Stony Point Branch. Responsibilities include checking materials in/out, assisting patrons with locating materials and information, issuing library cards, collecting fees/fines, and opening/closing the library.

This role may involve training volunteers, creating programs and displays, shelving and reorganizing materials, and answering phones.

Qualifications

• Graduation from high school and experience working with the public in a library setting and familiarity with office practices or related clerical duties.
• Equivalent combination of education and experience.

Responsibilities

• Assist patrons in using library materials and the catalog, databases, and other resources in varied formats.
• Check materials in and out and issue library cards; answer reference questions and answer phones.
• Collect overdue fines and costs, record money, and manage photocopying charges.
• Shelve materials, shift books, and ensure accurate shelving and shelving-by-call-number procedures.
• Open and/or close the library and assist in keeping the library neat and organized.
• May supervise and train volunteers and assist with programs, displays, and social media.
• Work some nights and weekend hours as required.

Skills

Customer service

Public interaction

Computer literacy

Shelf maintenance

Education

High school diploma

Tools

Library catalog software

Public databases

Job description

Provides friendly, high quality customer service to patrons of the Library and branch locations. Also performs clerical support work. An employee in this class will provide assistance to all library patrons. Work includes checking materials in and out, assisting patrons in locating materials and information, issuing library cards, collecting fees/fines, opening and closing the library, answering phones, and maintaining organization of library materials. Work may involve training volunteers as well as creating programs and displays. Work in a library may expose an employee to dusty atmospheric conditions, small-enclosed rooms and narrow aisles. Work involves accuracy and constant public contact. Work requires employees to be tactful and courteous. Work is performed under general supervision of the Library Director. Work is evaluated for customer service effectiveness and accuracy of work activities through daily observations, discussions and review of completed work.

Position requires some nights and weekend hours.

Stony Point Branch: M 1:30-6, T 1-6, W 1:30-6, TH 1-6 (occasional Saturdays in rotation at main branch in Taylorsville)

• Assists patrons in the use of library materials and the library’s search tools including the catalog, personal computers, digital databases, and other resources in varied formats.
• Collects returned materials, organizes materials for return to shelves, examines condition and sets aside items requiring mending and repair, sorts items by call numbers for shelving.
• Shifts books and moves sections of books to accommodate new arrivals and/or to ease crowding.
• Shelves and files materials, ensuring accurate library shelving of books and periodicals by shelf-reading and re-shelving as necessary.
• Assists at the circulation desk by checking materials in and out, issuing new or replacement cards, answering reference questions, answering phones, and emptying book drops.
• Computes and collects overdue fines and costs for lost or damaged materials, photocopying charges, and makes change. Records money collected.
• Prepares materials for discard.
• Assists in keeping the library neat, orderly, and clean.

• May create or assist with library programs, displays, and social media.
• May open and/or close the Library.
• May supervise and train volunteers in basic categorizing and shelving.
• Performs other duties as assigned.

• Working knowledge of books and authors.
• Works with minimal supervision and shows initiative in work responsibilities.
• Demonstrates a working knowledge of current technology and willingness to expand knowledge base with evolving trends.
• Possesses a strong public service attitude and ability to work in an effective manner with patrons of all ages and demographics, coworkers, and other departments and/or agencies.
• Some knowledge of library procedures, methods, materials, objectives, theories, and practices.
• Must be able to work the required schedule which includes some nights and weekends.

• Graduation from high school and experience working with the public in a library setting and familiarity with office practices or related clerical duties; or
• Equivalent combination of education and experience.