Library Supervisor

Library Jobline; Colorado; On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays per year

Professional development opportunities

Health care benefits

Job summary

Buena Vista Public Library in Colorado seeks a Library Supervisor to oversee daily service operations, lead frontline staff and volunteers, train and mentor personnel, and maintain library resources and spaces.

You will ensure a welcoming, safe, and productive environment, coordinate services, and manage scheduling, onboarding, and policy compliance. The role is full-time, exempt, with a competitive salary.

Qualifications

• Two years of library service or related experience.
• Two to four years of supervisory experience.
• Excellent verbal and written communication skills.
• Ability to lead, coach and mentor staff.

Responsibilities

• Lead frontline staff and volunteers to deliver excellent library services.
• Prepare and manage staff schedules and onboarding.
• Oversee facility maintenance and safety procedures.
• Coordinate services for patrons and volunteers.
• Manage volunteer recruitment and training.

Skills

Supervisory experience

Leadership

Communication skills

Library service

Mentoring staff

Tools

Windows

Microsoft Office

Google Drive

Library software

Job description

Reports to Executive Director; annually reviewed by Executive Director

Supervision

Library Assistants, Library Volunteers

Fair Labor Standards Act: FLSA Exempt, Professional Full Time, 40 hours per week

Salary Range: $62,000 – $70,000

Scope of Job

he library supervisor oversees daily service operations of the library; provides leadership and guidance to library assistants; trains and mentors library assistants and circulation volunteers; and maintains library resources, spaces, and facilities used by patrons. The supervisor leads and works with front line staff to deliver excellent customer service to guests of the library, assuring all patrons feel welcome and have access to library services in a safe, clean, and productive public environment.

Essential Duties and Responsibilities

70% SUPERVISION AND LEADERSHIP: Lead the frontline staff and volunteers in providing excellent library services.

Supervision

• Supervise front line staff (7-8 part time and full time employees) and prioritize workflow to maintain consistent, high-quality service to patrons.
• Serve 20 hours working alongside staff, including assisting patrons and material handling duties. Hours will include some closing and Saturday shifts.
• Prepare weekly floor schedules for three service desks and monthly schedules for library assistants, including off-desk hours for assigned tasks and breaks. Arrange coverage for absent employees and be on-call in cases of unexpected absences.
• Interview candidates with the hiring team, orientate and train library assistants, and provide ongoing customer service and operations trainings.
• Update and hone onboarding materials and processes. Revise or develop processes and procedures to increase productivity, efficiency and clarity of front-line tasks.
• Review staff procedures and policies with library assistants regularly to ensure compliance.
• Complete an annual performance review for all library assistants. Develop and implement improvement plans when needed. Hold regular check ins with staff to address needs and support goal achievement.
• Approve timesheets for accuracy and approve paid time off leave requests for direct reports.
• Plan and implement quarterly staff appreciation and teambuilding activities or events to support a positive team environment.
• Ensure enforcement of library facility and patron policies.

Services

• Coordinate services to patrons, including study and meeting room reservations, Makerspace use and reservations, notary, tech help, career help, and test proctoring.
• Track and record library resource and service use in monthly and annual statistic reports.
• Oversee courier delivery and processing to ensure accuracy and efficiency. Run quarterly reports to identify courier delays and issues. Report and manage courier issues.
• Respond to and resolve patron concerns and complaints in accordance with policy and procedures. Complete communication log and incident reports in cases of violations and emergencies.
• Coordinate display cases and spaces for exhibits and merchandising.
• Recruit, train, and retain circulation volunteers; revise or develop volunteer training material or procedures as needed.
• Communicate schedules, closures, and updates through a monthly email to volunteers.
• Coordinate other tasks for circulation volunteers with program planners and cataloging staff.
• Plan and implement volunteer appreciation, including an annual gift and other recognitions.

30% OPERATIONS: Maintain a welcoming, safe, equitable and productive environment for staff and guests.

• Maintain and coordinate service or repair to resources used by patrons, including copier, printers, coin machines, computers, audio/visual equipment, furniture, book drop, and Makerspace equipment.
• Act as liaison with custodial staff, reporting cleaning needs and holding contractor accountable to the cleaning schedule. Provide a monthly supply list for custodial material ordering.
• Coordinate routine maintenance with contractors and staff, including landscaping, snow removal, carpet cleaning, window cleaning, quarterly HVAC filter changes, fire extinguisher checks, monthly elevator checks.
• Ensure cleanliness of facility through task assignment to staff and volunteers: dusting, windows and door, tables and surfaces, chairs, front walk sweeping, and other cleaning as needed.
• Report needed repairs to the Director.
• Facilitate IT help desk tickets with Marmot.
• Maintain an orderly shelving of the collection with periodical shelf reading assigned to staff or volunteers.
• Ensure collection is merchandized and displayed attractively.
• Communicate shelving conditions (deficiencies or crowding) to book selector(s) for development or weeding solutions.
• Participate in recording and depositing revenues from library fees; ensure sufficient funds are available for daily operations.
• Order or request supplies.

Other skills, tasks and trainings, expectations

• Be reliable, efficient, responsible and able to work independently.
• Adhere to and stay current in Colorado labor laws.
• Advance professional knowledge through ongoing learning and networking with peer libraries.
• Research and apply best practices for library services.
• Communicate regularly with the library director.
• Participate in policy revision or drafting.
• Facilitate special projects developing from strategic priorities.
• Promote the collection and programs of the library by cooperating with selector(s) and coordinators.

Minimum Qualifications

• Two years of library service or related experience.
• Two to four years of successful supervisory experience.
• Experience teaching, training or mentoring others.
• Excellent verbal and written communication skills.
• Ability to demonstrate effective leadership skills, including practical thinking, problem solving, adaptability, coaching, mentoring and interpersonal skills.
• Ability to prioritize and delegate tasks.
• Intermediate technology skills for library software, Windows, Microsoft Office (Word and Excel), Google Drive, Calendar, and Gmail.
• Technological aptitude with library apps and online resources.
• Ability to facilitate a culture supporting people of all ages and diverse backgrounds.
• The essential duties for this position are performed in an indoor environment.
• Moderate noise (computers, phones, printers, scanners, and patron interactions).

Physical Activities

Performance of essential duties include the following physical abilities:

• Ability to lift and carry up to 40 lbs. and ability to push and pull a cart weighing up to 100 lbs.
• Ability to kneel, crouch, reach and stoop 20% of the time.
• Use of hands, fingers, and grasping of library material are required, with repetitive motion.
• Long periods of sitting, remaining stationary, or moving around.
• Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.
• Lifting above the waist, head, shoulders, etc. up to 25 lbs.
• Ability to hear and respond to signals, calls and alarms.
• Ability to see and respond to safety hazards, behaviors not aligned with policies, and conditions requiring repair or cleaning.

Benefits & Additional Compensation Info

The Library provides paid time off, 13 paid holidays per year, professional development opportunities, and participates in the Public Employees Retirement Association (PERA). Full time employees receive health care benefits. Dental, vision, and dependent insurance plans are available.

The Community

The Buena Vista Public Library (Northern Chaffee County Library District) serves the residents and guests of the Town of Buena Vista and the northern portion of Chaffee County, nestled in the Arkansas River Valley, surrounded by picturesque mountains and rock formations. The total service area of 10,000 residents relies on the library as a hub for gathering, entertainment, resources and programming. The area supports winter and summer tourism with diverse opportunities for outdoor recreation. Chaffee County hosts 12 of Colorado's 14ers, peaks over 14,000 feet, providing a picturesque backdrop to the mountain town. Denver and Colorado Springs metro areas are within a 2-hour drive. The community largely supports and loves its library, most recently demonstrated through support of an expansion and renovation to its facility.