Library Services Technician

Usmd; Princess Anne, Northern (MD, KY); On-site; USD 44,000 - 49,000; Full time

Job summary

The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt Library Services Technician position. It is a daytime role (8:00 - 5:00) with rotating Saturdays and a salary range of $44,053 - $49,000.

Eligible employees receive comprehensive benefits including health, retirement, and paid leave. Responsibilities include using library systems to retrieve data, assisting patrons, shelving materials, and providing customer service.

Qualifications

• Working knowledge of library services, practices and procedures.
• Ability to use library management systems and basic data entry.
• Good communication and teamwork skills.

Responsibilities

• Assist with data entry and retrieval in library systems.
• Maintain and shelve library materials; assist customers with finding resources.
• Troubleshoot minor technology issues and refer more complex problems.

Skills

Customer service

Data entry

Library software

Communication

Troubleshooting

File management

Education

High School Diploma or GED

Tools

Office software

Job description

## Library Services TechnicianApplylocations: University of Maryland Eastern Shoretime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR104684# **Job Description Summary**Organization's Summary Statement: The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt position with full benefits. This is a daytime position (8:00 - 5:00) with rotating Saturdays. Salary Range: $44,053 - $49,000 Benefits: The University of Maryland Eastern Shore, as a University System of Maryland institution and a Maryland State agency, provides a comprehensive benefits package to all regular faculty and staff. The Office of Employee Benefits provides consultative services and assistance with benefits planning, enrollment, and changes. Eligible employees may participate in a variety of benefit plans including: • Health insurance, including multiple medical plan options for employees and dependents offered through the State of Maryland Employee Benefits Division. • Prescription drug, dental, and flexible spending accounts, and vision coverage. • Retirement plans: mandatory enrollment in a state pension system or an Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance). • Tuition remission benefits for eligible employees and, subject to USM policies, spouses and dependents at University System of Maryland institutions. • Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on- call pay and paid holidays. • Employee wellness and support resources and access to the State of Maryland wellness programs. Responsibilities: Under general supervision, performs assigned tasks within one or more library functional areas. • Utilizes library software as systems to retrieve and enter data. • Performs assigned staff functions within the library management system. • Uses designated library systems, tools, standards, and processes to create, describe, and organize a variety of library information resources. • Provides customers with information and guidance in finding and retrieving library information resources. • Charges and renews books and other materials for customers using the library management system. • Performs basic troubleshooting of technical problems and resolves or refers problems to others as appropriate. • Receives and resolves customer complaints or makes referrals as necessary. • Applies knowledge of library collections and other accessible resources to fulfill customer needs. • Answers inquiries regarding basic policies relate to access and use of library collections and services. • Maintains local physical collections to include sorting and shelving materials, preparing materials for shipping and receiving processes for library materials. • Performs other duties as assigned. Physical Demands: • Manual dexterity, physical mobility, and some physical strength/stamina. • May require extended periods of standing, bending, stooping, sitting at desk. • May require lifting. • Requires communication with a variety of constituents externally and internally. • Requires operation of a variety of office equipment.# **Minimum Qualifications**EDUCATION: High School Diploma or GED.EXPERIENCE: Two years of experience directly related to the primary duties of the position.OTHER:REQUIRED KNOWLEDGE/SKILLS/ABILITIES:Working knowledge of the nature and function of libraries and terminology; of library services, practices and procedures, and quality customer service and teamwork. Skill in alphabetic and numeric filing; proficiency and adaptability in using common computing, productivity, and information discovery tools, and library software to input and retrieve information. Ability to effectively communicate orally and in writing; to establish and maintain effective working relationships with customers and staff; to work independently and exercise initiative in applying rules, procedures and instructions; skill in basic problem solving; ability to learn new and emerging library methods and skills; ability to learn and apply library policies and practices related to access and use of information resources; ability to perform minor troubleshooting on technology devices and software; ability to lift, transport, sort, and shelve library materials.OTHER:Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.CONDITIONS OF EMPLOYMENT:N/A# **Additional Job Details****Required Application Materials:** Qualified applicants should submit a cover letter, resume, and a list of names of three current professional references (current or past supervisor) including e-mail address, and telephone number (current supervisor will not be contacted without the candidate’s prior consent). All applicants must apply using the new online application system. Please visit https://umd.wd1.myworkdayjobs.com/UMES to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. **Best Consideration Date: N/A** **Posting Close Date: N/A** **Open Until Filled: Yes**