Library Services Specialist II - Conover & St. Stephens Branches

Catawba County Government; North Carolina; On-site; USD 40,000 - 50,000; Full time

Job summary

The Library Services Specialist II position at Catawba County Library System supports the Branch Librarian in planning, promoting, and delivering programs and services. You will provide responsive reference and technology assistance to diverse customers and collaborate on outreach initiatives.

Responsibilities include top-tier customer service, circulation tasks, reader's advisory, workforce development, and event promotion.

Qualifications

• Excellent customer service skills and ability to operate computer programs.
• Bachelor's or associate degree in a related field or equivalent experience.
• Experience in library or public-facing customer service is beneficial.

Responsibilities

• Provides excellent customer service to library patrons and co-workers.
• Plans, coordinates, and facilitates engaging library programs, services, and outreach.
• Provides reference, research, technology assistance, circulation, and reader's advisory services.
• Assists with staff scheduling, daily workflow, and training of staff, volunteers, and interns.
• Reconciles cash register, coin-op, and sales; supports events promotion.

Skills

Customer service

Information services

Programming

Collaboration

Outreach

Education

Bachelor's Degree in Business

Associate's Degree in Business

High School diploma or GED

Job description

Catawba County Library System is recruiting two Library Services Specialist II positions for individuals with excellent customer and information services, programming, collaboration, and outreach skills who are enthusiastic about the value of early literacy and lifelong learning. We invite you to join our efforts to empower lives and build our community by bringing people, information, and ideas together.

The Library Services Specialist II works closely with the Branch Librarian to plan, promote, and implement programs and services and to provide responsive reference and technology assistance for diverse customers' information needs.

• Provides excellent customer service to library patrons and co-workers.
• Provides a full range of welcoming and responsive library services, including intermediate-level reference, research, technology assistance, circulation, reader's advisory, and workforce development.
• Plans, coordinates, and facilitates a variety of engaging library programs, services, and outreach, in collaboration with the Librarian.
• Provides circulation desk services including checking in and out materials, setting up library card accounts and resolving account issues, locating reading materials, conducting sales of materials and supplies, accepting fines and fees, placing holds or transfers of items.
• Facilitates a welcoming library facility and responsive public services by proactively maintaining library facilities, services, collections, and equipment that are convenient, accurate, and meet community needs. Handling emergency situations, patron complaints, or facility issues.
• Provides one-on-one technology assistance to help patrons access digital resources or troubleshoot technology problems.
• Regularly scheduled as the Supervisor on Duty for evening and weekend rotations to open/close the library and serve as backup for the Librarian.
• Reconciles cash register, coin-op, and Friends of the Library sales.
• Assists with staff scheduling, daily workflow, and training of library staff, volunteers, and interns.
• Assists with preparation and promotion of library events, services, programming, and outreach to ensure that patrons/citizens are aware of available library services and programs.

• Bachelor's Degree in Business, Education, English, Communications, Library Science, or a related field; OR
• Associate's Degree in Business, Education, English, Communications, Library Science, or a related field and 1 year of experience in a library or related public facing customer service or educational setting; OR
• High School diploma or GED equivalent and 3 years of experience in a library or related public facing customer service or educational setting

• Excellent customer service skills
• Ability to operate various computer programs
• This position is considered Medium Work, requiring ability to stoop, push, pull, and lift up to 50 pounds occasionally and up to 20 pounds more frequently.