Library Services Lead: Customer Support & Operations

Eau Claire, City of (WI); Eau Claire (WI); On-site; USD 40,000 - 44,000; Full time

Job summary

The L.E. Phillips Memorial Public Library is seeking an outgoing, enthusiastic and detail-oriented Library Assistant who has a passion for public service and exemplary customer service.

This full-time 40-hour-per-week role includes supervising Desk Clerks and Pages, processing circulation tasks, and supporting daily operations. The starting wage is $20.33 per hour, with a schedule that includes daytime hours, one regular evening per week, and rotating Saturdays.

Qualifications

• High school graduate or equivalent is required.
• Library experience preferred.
• Experience in general computing, hardware, software and Microsoft Office is required
• Experience in library automation is preferred.
• Supervisory experience preferred.

Responsibilities

• Provides a welcoming presence for library customers.
• Checks materials in and out using automated library systems.
• Oversees the Automated Materials Handling (AMH) system, including troubleshooting errors.
• Supervises Pages and Desk Clerks and assists training.
• Maintains professional communication with customers and staff.
• Prepares and counts daily cash. Processes customer payments.

Skills

Excellent customer service

Supervisory skills

Microsoft Office

Independent judgment

Organization

Education

High school diploma or equivalent

Job description

The L.E. Phillips Memorial Public Library is seeking an outgoing, enthusiastic and detail-oriented Library Assistant who has a passion for public service and exemplary customer service.

This full-time 40-hour-per-week role includes supervising Desk Clerks and Pages, processing circulation tasks, and supporting daily operations. The starting wage is $20.33 per hour, with a schedule that includes daytime hours, one regular evening per week, and rotating Saturdays.