Library Senior Clerk

City of Springfield Human Resources; West Virginia; On-site; USD 26,000 - 32,000; Full time

Job summary

City of Springfield Public Library is seeking a library clerk to perform clerical tasks and maintain strong customer service with patrons. The role operates under the Branch Manager and Central Library Manager of Borrower's Services with no supervisory duties.

Responsibilities include checking materials in/out, handling holds, processing overdue items, and preparing weekly/c monthly reports. Flexibility to work nights and weekends is required.

Qualifications

• High school diploma or equivalent.
• Ability to interact successfully with staff and the public.
• Knowledge of library policies and services.

Responsibilities

• Check library materials in and out; register borrowers.
• Pack/unpack deliveries and handle paging slips.
• Process overdue items and cash handling tasks.
• Manage holds and patron records; prepare monthly statistics.

Skills

Customer service

Clerical tasks

Cash handling

Patron relations

Education

High school diploma or equivalent

Job description

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Essential Functions

• Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Education And Experience

High school diploma or equivalent.