Library Security Officer

Sacramento Public Library; Sacramento (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading public library is seeking a Library Security Officer to implement and manage safety and security initiatives. The role involves monitoring library premises, providing excellent customer service, training staff in safety practices, and responding to emergencies effectively.

Qualifications

• Experience in high-volume customer service role preferred.
• Recent work in a safety/security environment is advantageous.

Responsibilities

• Conduct routine patrols and monitor for suspicious activities.
• Intercede with patrons for compliance and enforce library rules.
• Assists with emergency policies and procedures development.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Training

Education

High school diploma or equivalency

Job description

TheLibrary Security Officer supports the development, implementation and administration of the Sacramento Public Library's safety and security initiatives. Collaborating with the Safety and Security team and the Safety Manager, the Library Security Officer is a vital support role that helps maintain safety for our public patrons and our staff members.
Our ideal candidate has experience working with the public in a public sector role, knows how to take initiative while following Sacramento Public Library's policies and procedures, is able to work collaboratively, and can maintain a calm and safe atmosphere while demonstrating exemplary customer service to our internal staff members and public patrons.

• Conducts routine patrols of the interior and exterior of library buildings; monitors buildings for unauthorized and suspicious activities; reports security and hazardous conditions to Library management; Communicates local law enforcement emergency events identified through local broadcasts and alerts, notifications and in-person reports.
• Intercedes with patrons who fail to comply with the law and/or Library rules and policies; explains rules and policies to patrons; solicits patron cooperation and compliance; enforces correction of infractions through verbal warning; de-escalates sensitive situations.
• Works with local law enforcement, and/or emergency medical services as needed.
• Prepares exclusion and incident/accident reports; provides advice to staff on how to complete reports; debriefs staff on security incidents and issues; assists with providing training to staff regarding safety, security, and loss prevention.
• Consults with and supports staff, supervisors and managers with internal workflow, patrons, or other work issues in order to ensure effective library operations.
• Assists with the development of security, operations, and emergency policies and procedures.
• Identifies conditions that are hazardous to the safety of the staff and the public and takes actions to mitigate those hazards.
• Coordinates removal of hazardous materials and substances.
• Provides guidance on proper opening and closing procedures.
• Works with management and staff to implement loss prevention, access control procedures and surveillance and investigative activities.
• May serve as the point person in emergency or disaster situations; may act as a liaison concerning safety and security issues between library locations and neighboring businesses; may act as a liaison between the library and contract security personnel.

EDUCATION AND EXPERIENCE

1. High school diploma or equivalency is required.
2. Six months experience in a high-volume, customer-service position is preferred.
3. One (1) year of recent experience in maintaining, supporting and/or working in safety and/or security environment is preferred.

Knowledge, Skills and Abilities:

1. Knowledge of Sacramento Public Library’s policies and procedures;
2. Knowledge of security and safety policies, procedures and programs;
3. Knowledge of effective investigation methods;
4. Ability to effectively use productivity software, internet resources and email;
5. Ability to take initiative to resolve issues;
6. Ability to communicate effectively both orally and in writing in a clear and concise manner;
7. Ability to effectively and efficiently organize, track and maintain incident reports, records and other relevant information;
8. Acts as a representative of Sacramento Public Library to the public;
9. Effectively train others on safety policies and practices;
10. Establish and maintain effective working relationships; work independently as well as part of a team;
11. Establish priorities and organize workload effectively and efficiently, while paying attention to detail;
12. Maintain a calm atmosphere and effectively handle emergency situations which may occur;
13. Maintain the confidential nature of sensitive information;
14. Provide excellent customer service;
15. Model and maintain a positive work environment; maintain composure and work effectively under pressure.

OTHER REQUIREMENTS

Personal transportation for job-related travel.

For more information on this position, visit the Library Security Officer job description HERE.