Library Security Clerk

City of Aurora; Town of Aurora (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

The City of Aurora’s Library and Cultural Services Department is seeking two Library Security Clerks to provide customer service and serve as a main point of contact for visitors. The role includes patrols, incident logging, and supporting staff while ensuring a safe, welcoming library environment.

Hours include days, nights, and weekends as needed. Preferred candidates have 1 year of security experience, strong customer service, and basic computer skills including Word, Excel and Outlook.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of security experience.
• Ability to speak Spanish preferred but not required.
• Basic computer skills and cash handling experience expected.

Responsibilities

• Provides friendly and professional basic library security and customer assistance.
• Conducts patrols of facilities both inside and outside to ensure security.
• Assists staff with disruptive behavior and customer concerns.
• Completes incident reports and logs into the electronic database.
• Operates a cash register and handles customer payments.
• Maintains neat, organized library spaces and inventory.

Skills

Windows-based programs

Strong customer service skills

Strong report writing skills

Education

High School Diploma or GED

Job description

JOB LOCATION

14949 E Alameda Pkwy Aurora, Colorado 80012-1563

Cityof Aurora,Colorado

It is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $18.65 - $23.31 per hour

The deadline to submit applications is September 8th. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF DEPARTMENT/POSITION

Department Information:

The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts,cultureand history into the lives ofAurorans. We have two divisions within the department: Library and Cultural Services,both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages.Please go to www.AuroraGov.org/LCS tolearn more about the City of Aurora, Library and Cultural Services Department.

Position Information:

The City of Aurora’s Library and Cultural Services Department is looking for two Library Security Clerks to provide the highest level of customer service. These individuals will provide customer service and will be a main point of contact to visitors.

Our Public Library Services create positive impacts on Aurora neighborhoods. Our libraries are used by a diverse group of patrons who come from a diverse educational and socio-economic backgrounds.

Location & Schedule:

Central Library (14949 E. Alameda Pkwy, Aurora, CO 80012) – Hours will include days, nights and weekends, but will primarily be a Tuesday - Saturday, 9:15 AM – 6:15 PM schedule.

Hours and location are subject to change dependent upon department needs.

May be required occasionally to substitute at another Aurora Library location based on staffing needs.

The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook.

Primary Duties and Responsibilities:

• Provides friendly and professional basic library security as well as customer assistance for library service needs.
• Conducts patrols of facilities – both inside and outside. Checks doors and non-public areas to ensure they are secure.
• Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations.
• Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations.
• Completes incident reports and logs them into the electronic database.
• Works with staff, contract guard services, and/or emergency services to assist in incident investigations
• Observes or reviews security camera footage
• Assists with research and programs
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Conducts general office/administrative/clerical tasks
• Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
• Sorts, processes, shelves, and assists with other general library materials inventory management duties.
• Answers basic reference, reader’s advisory, general customer questions, and provides basic computer usage support.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer
• Performs additional duties as assigned.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• High School Diploma or GED

Minimum Experience:

• At least 1 year of security experience is required.

Preferred Qualifications:

• At least 6 months of direct customer service in retail or service industry setting preferred.
• Library background experience is preferred but not required.
• Ability to speak Spanish preferred but not required.

Knowledge:

• Customer service techniques.
• Routine software/computer systems including the internet.
• Email, word processing, spreadsheets, database input/use.
• Inventory/customer transaction systems.

Skills:

• Skill in the use of windows-based programs
• Strong customer service skills
• Strong report writing skills

Abilities:

• Ability to deal with stressful situations with tact and diplomacy.
• Exercise good judgement in difficult and/or tense situations.
• Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
• Tactfully and judiciously implement customer conduct policies.
• Use general office equipment, computers, calculators, and copy/fax machine.
• Perform basic mathematical calculations.
• Follow oral and written instructions.
• Work shifts, including some nights, and weekends.

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Medium physical work requiring the ability to lift 40 pounds with or without assistance
• Frequent lifting, carrying, walking and standing
• Ability to review and interpret reports and other written documents with or without reasonable accommodation
• Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation

Work Environment:

• Works primarily indoorswith shared workstations and equipment.
• Shift work to include days, nights, and weekends.

Equipment Used:

• Frequently uses computer keyboard and telephone, fax machines, printers and copiers.
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:

Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.