Library Program Specialist-Part-Time-Benhaven Branch

Harnett County, NC; Lillington (NC); On-site; USD 22,000 - 31,000; Part time

Job summary

Benhaven Public Library is seeking a part-time library assistant to perform circulation tasks and provide information services with a focus on customer service and technology assistance. The role involves greeting patrons, helping with computers, and supporting programming and outreach across Harnett County Library System locations.

The position requires a high school diploma, flexible scheduling including mornings, afternoons, evenings, and weekends, and a valid NC driver's license.

Qualifications

• High school diploma required.
• Notary Public within 1 year of hire.
• Some work or volunteer experience in a library or customer service preferred.

Responsibilities

• Direct interaction with the public at the circulation desk.
• Assist patrons in person and by phone with library services and technology.
• Provide reference and readers’ advisory services and assist with computer use.

Skills

Customer service

Computer assistance

MS Office

Adult programming

Education

High school diploma

Notary Public (within 1 year)

Tools

Computer

Fax machine

Copier

Job description

An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Benhaven Public Library. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, programming, and performing other Library service needs.

Employee may work up to 29 hours per week and requires schedule flexibility as shifts include mornings, afternoons, evenings, and weekends at the Harnett County Library System as well occasionally at other library branch locations in Harnett County.

Hiring Hourly Pay: $19.4518

ESSENTIAL FUNCTIONS OF THE POSITION:

• Works directly with the public.
• Assists patrons in person and by phone.
• Greets and assists patrons with Library related services.
• Provides reference and readers’ advisory services.
• Assists Library patrons with: searching online; with using Microsoft Office products including Word, PowerPoint, and Excel; and utilizing other electronic resources.
• Provides assistance with the Library’s print management system.
• Retrieves items from the outside book drop.
• Organizes Library materials and returns items to the appropriate locations.
• Works with various office equipment including fax machine, copier, and computer.
• Researches related genres for suggested reading.
• Performs circulation duties; registers new patrons; checks items in and out; collects lost item and damage fees; reserves Library materials for patrons; searches the catalogue; and manages patron accounts.
• Photocopies and faxes information.
• Sanitizes and tidies areas that patrons frequent.
• Assists with programming for adults.
• Performs other related duties as assigned.
• Assists in promoting library services, programs, and resources through creative displays, marketing, and social media.
• Assists in cultivating community partnerships and coordinating outreach and community engagement opportunities

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of computers and the Internet.
• Knowledge of basic library filing systems.
• Skill in delivering customer service.
• Ability to assist the public with computers.
• Ability to plan and implement creative programming for adults.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma;
• No experience required but some work or volunteer experience in a library or a customer service setting preferred;
• Or equivalent education and/or experience; and
• Possession of a valid North Carolina driver's license.
• Willing to obtain Notary Public within 1 year of hire

PHYSICAL DEMANDS:

Must be able to perform light work frequently exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 20 pounds of force to move objects. This work also involves the physical abilities of crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to analyze data, work with color or depth perception, determine accuracy, and works with computer.

WORK ENVIRONMENT:

The employee works in a library environment. Job duties require working an assigned schedule which could be a combination of mornings, afternoons, and evening work as well as weekends in addition to working at various locations such as the main branch in Lillington and other branch libraries.