Library Patron Services & Volunteer Coordinator

City of Burlington, Vermont; Burlington (VT); On-site; USD 32,000 - 45,000; Full time

Job summary

The City of Burlington, Vermont, is seeking a Library Clerk to provide patron service at the circulation desk, assist with clerical tasks, and coordinate the library’s volunteer program. The role involves data entry, cash handling, and supporting patrons in person, by phone, and online.

Schedule is Tuesday–Saturday with an evening shift on Tuesday. Pay grade 14 at $28.08 hourly, on-site work, and AFSCME union affiliation.

Qualifications

• High School diploma or equivalent required.
• Two years in public service setting in an office, professional and/or library environment required.
• Associates degree and two years work experience in office setting, customer service experience preferred.

Responsibilities

• Greet and respond to patron requests for information and materials and assistance in person, by telephone, by email, through web forms or via the Vermont Clover Inter Library Loan System.
• Provide general patron orientation to Library collections and use of the Library.
• Direct patrons to appropriate places or to other library staff as needed to best meet patron needs.
• Maintain decorum for the library per library policies and procedures and manage circulation tasks using an integrated library system.
• Process overdue notices and bills, and handle fines and donations.
• Search the catalog to place holds, process reserves, and renew materials, using the ILS and OPAC.
• Answer calls, take messages, and perform ready reference as needed.
• Open and close procedures for the library and manage mail handling.
• Assist with volunteer program coordination and scheduling across departments.
• Promote diversity and equity in daily work and volunteer coordination.

Skills

Customer service

Typing 40 wpm

Microsoft Word

Microsoft Excel

Computers

Word processing

Accounting software

Automated library systems

Multi-tasking

Education

High School diploma or equivalent

Associates degree and two years work experience in office setting, customer service experience preferred

Tools

Inter Library Loan System (Vermont Clover)

MuniciPay System

OPAC

Job description

The City of Burlington, Vermont, is seeking a Library Clerk to provide patron service at the circulation desk, assist with clerical tasks, and coordinate the library’s volunteer program. The role involves data entry, cash handling, and supporting patrons in person, by phone, and online.

Schedule is Tuesday–Saturday with an evening shift on Tuesday. Pay grade 14 at $28.08 hourly, on-site work, and AFSCME union affiliation.