Library Part-time Clerk

Missouri Southern State University; Joplin (AR); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

Missouri Southern State University is seeking a Library Part-time Clerk to support public services, shelving, circulation, and patron assistance. The role involves answering inquiries, guiding patrons to materials, and coordinating with librarians and library staff.

The position requires a high school diploma or GED and at least two years of college, plus solid computer skills and strong customer service. Evening and weekend work is required, with opportunities to contribute to interlibrary

Qualifications

• Requires high school diploma or GED and at least two years of college or technical school.
• Must have solid computer and technology skills and strong customer service and supervisory abilities.
• Demonstrates ability to read and interpret documents and communicate effectively with diverse groups.

Responsibilities

• Assist at public services desks and provide customer service to students, faculty and community.
• Shelve and issue/receive library materials and update records.
• Supervise and direct workflow for student employees.
• Handle overdue notices and interlibrary loan processes.
• Work a schedule including evenings and weekends and collaborate with library staff.

Skills

Customer service

Supervisory skills

Interpersonal skills

Oral and written communication

Computer and technology skills

Reading comprehension

Education

High school diploma or GED

Two years of college or technical school

Commitment to learning library operations

Tools

Library of Congress Classification System

Sierra Integrated Library System

Job description

General Statement of Job

The Library Part-time Clerk is a twelve-month, classified staff position reporting to the Library Operations Specialist whose responsibilities include providing assistance at public services desks; sorts, shelves and issues and receives library materials.

Specific Duties and Responsibilities

Essential Duties

Answers inquiries of nonprofessional nature and refers persons requiring professional assistance to a librarian.

Answers and transfers phone calls.

Assists patrons in locating materials throughout the library.

Assists patrons in use of computers, copiers, printers, reader printers, and other equipment.

Communicates with the Library Director and Library Operations Specialist regarding building, patron, policy, scheduling and procedural issues.

Completes tasks as assigned by the Library Operations Specialist.

Displays strong customer service skills and the desire to work with students, faculty, staff, and members of the community.

Issues borrowers' library identifications, locates and checks out materials to patrons, inspects returned materials for damage, and computes, records, and receives overdue fines.

Processes and maintains reserve materials and interlibrary loans.

Processes SWAN/MOBIUS requests and/or deliveries as directed by the Library Operations Specialist.

Provides assistance, coverage and delivery of services on a rotating basis at each of the four public service desks.

Re-shelves materials in all library collections.

Reviews records to compile list of overdue books, and issues overdue notices to borrowers as directed by Library Operations Specialist.

Sorts mail, checks in newspapers as assigned.

Sorts returned materials according to classification code and need for repair, and returns them to shelves, files, or other designated storage area.

Supervises and directs workflow for student employees.

Updates computer records as requested.

Works a schedule that varies by semester and includes evenings and weekends.

Works on projects as assigned for library or departments within library.

Other duties as assigned.

Education, Experience, and Licenses

High school diploma or G.E.D required.

Minimum of two years of college or technical school.

Solid computer and technology skills.

Strong customer service and supervisory skills.

Positive attitude and strong interpersonal skills.

Neatness and attention to detail are required.

Demonstrate oral and written communication skills including the ability to read and interpret documents and speak effectively with a variety of people.

Ability to work independently without direct supervision and collaboratively with students, staff, faculty, community members, and librarians.

Commitment to learning about library operations, policies and procedures.

Preferred

Supervisory experience.

Previous library experience.

Knowledge of Library of Congress Classification System.

Knowledge of Sierra Integrated Library System.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret common business and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints.
• Ability to effectively communicate both verbally and by written means at a very high level.
• Ability to make ethical decisions in doing what is best for both students and the University.
• Ability to effectively present information to administrators, faculty, staff, regulators, students, public groups, and/or Board of Governors.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or use a computer keyboard and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.

NOTICE

The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.