Library Manager - Riverside Library

nypl; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The New York Public Library seeks a bright, dynamic manager to lead the Riverside Library team, directing information, circulation, outreach, and programming to serve the Upper West Side community. You will hire, train, and evaluate staff while ensuring a welcoming, well-maintained branch with a focus on superior customer service.

In this urban library setting, you will use data and local community insights to tailor services, foster partnerships with local organizations, and collaborate across

Qualifications

• Passion for teamwork and excellent customer service.
• Effective management skills and knowledge of urban public library operations.

Responsibilities

• Manages day-to-day operations of the Riverside Library branch (information, circulation, outreach, programming).
• Hires, develops, evaluates, trains, and disciplines staff per Library policies.
• Oversees branch appearance, layout, budget, and procurement.
• Develops strategies to enhance user experience using data and local community needs.
• Builds partnerships with local businesses and community leaders to strengthen community relations.
• Collaborates with Programming units to create innovative programs for diverse patrons.
• Maintains and communicates collection needs to the Collection Development team.
• Ensures exceptional customer service and handles patron complaints as needed.

Skills

Leadership

Team management

Customer service

Budget administration

Staff development

Public library operations

Job description

Overview

The mission of the New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities. To deliver on this promise, we provide free access to physical and electronic resources in neighborhoods throughout the Bronx, Manhattan, and Staten Island.

The New York Public Library is seeking a bright, dynamic, and enthusiastic manager to provide leadership and direction to a team of public service professionals in the Riverside Library. The Riverside branch dates to 1897, when the Riverside Association donated its small collection to the New York Free Circulating Library. Riverside became a branch of The New York Public Library in 1901. It has since evolved into a modern library located on the Upper West Side of Manhattan, residing in its current location since 1992. With over 237,000 patron visits per year, the Library offers a comprehensive service to all those who live, work and study in the changing Lincoln Square neighborhood by offering patrons access to a wide range of books, information and knowledge.

The Library Manager must have a passion for creating an environment of teamwork that embraces change and excellent customer service. They must possess effective management skills and experience, and be knowledgeable about the administrative and programmatic operations of public libraries in an urban setting.

Key Responsibilities

Under the general direction of the Associate Director:

• Manages the day to day operations of the branch including information, circulation, outreach, and programming services
• Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies
• Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget
• Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance
• Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community
• Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base
• Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team
• Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed
• Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational
• Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops
• Performs related duties as required