Library Help Desk (28 HRS)

City of Mission Texas; Mission, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

City of Mission Texas Library is seeking a Library Helpdesk associate to assist patrons, handle first-level technical support, and manage basic library tasks. Positions may be full-time or part-time with various shifts, including daytime, evenings, and weekends.

Responsibilities include guiding patrons to information, processing materials, and maintaining library systems while upholding friendly, professional service in a public environment.

Qualifications

• High school diploma or GED required.
• Some experience in library functions preferred.
• Experience in technical computer support in a Windows environment preferred.
• Bilingual is preferred but not required.

Responsibilities

• Assist patrons in accessing information and library materials.
• Provide first-level technical support to library users.
• Input and verify bibliographic information.
• Shelve books and process library materials.
• Operate library equipment and computers.
• Maintain professional customer service and relations.

Skills

Library procedures

Public relations

Customer service

Bilingual English/Spanish

Technical support

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Job Opportunities

Supervisor: Day or Evening/Weekend Supervising Librarian or Designee

Effective : 10/08/2025

I. JOB SUMMARY:

The Library Helpdesk both FT (40hrs/week) and PT (28hrs/week) will work in different Library areas and are expected to have a basic knowledge of the tasks and procedures performed in the areas. The Library Helpdesk may have day and/or evening/weekend shifts and may serve as Lead Helpdesk or team leader in their assigned areas. The Library Helpdesk will also be responsible for assisting patrons of the Library in accessing and obtaining information, library materials and providing first-level technical support . The Library Helpdesk will require daily contact with the public and must have sincere desire to help patrons meet their needs . The Library Helpdesk may be required to work on a shift schedule to include, early mornings, evenings and weekends and will perform other duties as delegated or assigned by Supervisor or Designee.

Qualifications

II. EDUCATION & EXPERIENCE REQUIREMENTS:

• High school graduate/GED or equivalent in experience is required.
• Some experience/expertise in Library functions and activities is expected and preferred.
• Experience in technical computer and software support in a Windows based environment is preferred.
• Bilingual preferred but not required.

III. EMPLOYMENT REQUIREMENTS:

• Applicant will be subject to a complete background investigation.
• Incomplete, inaccurate, or failure to report information will cause the applicant’s rejection from consideration for employment.
• Applicant must pass a drug, physical, and pre-placement screening administered by the City of Mission’s third-party drug testing facility at the City’s expense.
• Applicant must have a current valid class “C” driver license from the department of Public Safety with no more than two (2) moving traffic violations within the past two (2) years.
• Applicant must have a neat and professional appearance.

IV. SKILL ABILITY REQUIREMENT:

• General and some specialized knowledge of Library procedures.
• Exercise sound judgement and decision making to resolve technical problems.
• Knowledge in Computer Systems, Networks and Software Applications.
• Ability to perform the job with special attention to good public relations, safety, courtesy and professionalism.
• Ability to establish and maintain effective working relationships with the general public, supervisor, and co-workers.
• Utilize good organization, communication, and customer service skills.
• Ability to perform a wide variety of different types of tasks without the variety itself causing a loss of efficiency.
• Ability to manage tasks and projects in a fast-paced environment.
• Utilize excellent phone skills to communicate effectively.
• Work independently and be self-directed.
• Ability to communicate effectively in English and Spanish, both orally and in writing.

V. ESSENTIAL JOB FUNCTIONS:

• Proficiency in Microsoft Office (Word, PowerPoint and Excel).
• Walk end users/customers through the problem-solving process and provide on the spot training when needed.
• Follow all Library rules, policies and procedures.
• Input, check, verify and create bibliographic information.
• Repair and process Library materials.
• Shelve books and materials on a daily basis.
• Set up and operate Library equipment, computers, and media/software.
• Answer patron telephone calls and provide verbal assistance in reference to library materials.
• Assist patrons in unloading material donated to the Library from their vehicles.
• Assist in maintaining discipline in the library and on Library grounds.
• Record statistics and prepare reports.
• Have a sincere desire to help patrons meet their needs.
• Basic typing, filing and knowledge of office procedures.
• Check books in and out of the Library.
• Clean and dust Library shelves, desks, computers, walls, floors, and work areas.
• Pick up books left throughout the Library.
• Monitor and assist with computers.
• Dust shelving, computers, and work areas.
• Shift books and other Library material as required.
• Cover lunches, work at other public service desks.
• Participate in department and Library meetings.
• Assist with closing of the Library as needed.
• Perform other duties as delegated or assigned by the Supervisor.

VI. NON-ESSENTIAL JOB FUNCTIONS:

• Set up for events and programs inside or outside the building.
• Assist with programming, special projects and preparation of displays.
• Keep storage and work areas clean and organized.

Special Requirements

VII. EQUIPMENT/MATERIALS:

• Personal Computer, Computer key board, Computer printer
• Computers, Typewriter, Software Programs, Telephone-CDDVD ROM, Internet, online reference tools
• Library material collections and circulating items
• Copy & Fax machine
• Pens, pencils, highlighters, 10 key calculators, Stapler, rulers

ENVIRONMENT:

Exposures to the following environmental conditions are required for this job. The majority of the time, the individual works indoors in a well-lighted, air-conditioned environment. Job hazards are low and include normal hazards associated with working in an office environment as well as specific hazards involved with installation, maintenance, and use of library materials, stacks, electrical (ex.: computer networks, audio/video players, 16mm projector) and mechanical (example: book trucks) equipment.

X. MANUAL DEXTERITY

Employee will utilize both fine and gross hand movements 80%-100% of the workday. Fine manual dexterity utilized while typing, writing and filing. Gross hand movements are utilized to answer the telephone, use pencils and pens to write, grip boxes, sacks, equipment and books requiring moderate to heavy force exertion.