Library_Customer Svc Asst

City of Memphis; Memphis (TN); On-site; USD 43,000 - 64,000; Full time

Job summary

City of Memphis libraries seek a Library Assistant to provide public information services at the general reference desk for children, teens, and adults. The role involves helping with collection development, recommending reading materials, and supporting library programs across multiple library agencies.

The position requires a Bachelor’s degree in Liberal Arts or related field, plus customer service experience.

Qualifications

• Bachelor's degree in Liberal Arts, General or Interdisciplinary Studies from an accredited four-year college/university.
• One year experience in customer service related work preferred; or any combination of experience or training which enables one to perform the essential job functions.

Responsibilities

• Provides public information services at the general reference desk for children, teens, and adults and readers' advisory to the public.
• Assists with collection development of library materials and recommends reading materials to library management.
• Recommends appropriate reading materials for adults, teens and children to library management; works with library staff to perform professional services.
• Assists with planning and/or conducting programs for children, teens, and adults; provides basic circulation desk services as needed.

Skills

Customer service

Communication

Education

Bachelor's degree in Liberal Arts, General or Interdisciplinary Studies

Job description

Salary Range: $42,800.42 - $63,772.28

Works under general supervision of an Agency Manager or other designated supervisory personnel to provide public information services at the general reference desk in the areas of children, teen, and adult references and readers' advisory to the public. Works at various library agencies to assist with the collection and development of library materials. Recommends appropriate reading materials for adults, teens and children to library management. Works in teams with various library personnel to perform professional library services, such as assisting customers with computers, identifying books in a collection, etc. Provides basic circulation desk services, as needed. Assists with planning and/or conducting programs for children, teens, and adults. Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned.

Job Description

Works under general supervision of an Agency Manager or other designated supervisory personnel to provide public information services at the general reference desk in the areas of children, teen, and adult references and readers' advisory to the public. Works at various library agencies to assist with the collection and development of library materials. Recommends appropriate reading materials for adults, teens and children to library management. Works in teams with various library personnel to perform professional library services, such as assisting customers with computers, identifying books in a collection, etc. Provides basic circulation desk services, as needed. Assists with planning and/or conducting programs for children, teens, and adults. Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned.

Responsibilities

OTHER FUNCTIONS

• Performs additional functions (essential or otherwise) which may be assigned.
• Functions as staff member in charge, as assigned.

TYPICAL PHYSICAL DEMANDS

Must be able to communicate verbally and in writing. Must be able to operate personal computer and all basic office equipment. Requires stooping, bending, stretching, pushing cartloads of books, supplies, etc. up to 40 lbs and lifting up to 25 lbs of books.

TYPICAL WORKING CONDITIONS

Works primarily in a public library environment. May require some travel within Shelby County to various meetings and work areas (library branches). Must be able to work a flexible schedule, which includes nights and weekends.

Qualifications

Bachelor's degree in Liberal Arts, General or Interdisciplinary Studies, Adult/Youth Education, or related field of study from an accredited four (4) year college/university. One (1) year experience in customer service related work preferred; or any combination of experience or training which enables one to perform the essential job functions.