Library Community Lead | Virtual Events & Engagement

Jobtailor; Dublin (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

OCLC in Dublin, Ohio seeks an experienced Community Engagement Manager to lead, grow, and nurture member participation across our community platforms. You will coordinate virtual events, develop engagement programs, and serve as the bridge between members and internal teams to prioritize member voices.

The role requires expertise in managing online community platforms, strong communication skills, and a track record of coordinating cross-functional initiatives.

Qualifications

• Master’s degree in Library Science or equivalent professional experience in a library or library-adjacent environment
• Demonstrated knowledge of library environments, workflows, and professional needs of library staff across institution types
• Experience managing or contributing to online community platforms, with comfort navigating platform systems, learning new tools, and troubleshooting independently
• Strong written and verbal communication skills, with the ability to translate complex product or technical information into clear, accessible messaging for community and internal audiences
• Proven ability to manage multiple concurrent projects and priorities with strong attention to detail and follow-through
• Experience planning and executing virtual events or programming, including working with presenters, managing logistics, and coordinating across internal and external stakeholders
• Ability to work effectively across teams, building productive relationships with colleagues in teams across the organization
• Adaptability and willingness to shift priorities and approaches as organizational and community needs evolve
• Familiarity with reporting tools and data outputs, with the ability to interpret and communicate community data to stakeholder audiences
• Curiosity about and comfort experimenting and iterating with AI tools to identify opportunities to streamline workflows and improve the member experience with the Community Center

Responsibilities

• Monitor, moderate and participate in community forums to maintain welcoming discussions
• Develop and implement engagement strategies to boost member participation and connection to the cooperative
• Identify and nurture leaders, linking them to opportunities via events and programming
• Serve as liaison between members and internal teams to ensure timely responses
• Coordinate review and response for member-submitted product ideas and communicate patterns to internal teams
• Manage day-to-day content and organization across Community Center spaces
• Build and configure spaces and workflows using HTML and platform knowledge
• Test, troubleshoot, and iterate on platform functionality
• Deliver regular community engagement reports to stakeholders and communicate insights
• Plan and execute regular virtual programming and annual/biennial virtual events

Skills

Community engagement

Virtual event planning

Written and verbal communication

Data interpretation and reporting

Project management

Cross-team collaboration

Adaptability

Curiosity

Education

Master's degree in Library Science

Tools

HTML

Online community platforms

AI tools

Reporting tools

Platform architecture

Job description

OCLC in Dublin, Ohio seeks an experienced Community Engagement Manager to lead, grow, and nurture member participation across our community platforms. You will coordinate virtual events, develop engagement programs, and serve as the bridge between members and internal teams to prioritize member voices.

The role requires expertise in managing online community platforms, strong communication skills, and a track record of coordinating cross-functional initiatives.