Library Clerk II (Bilingual)

City of Red Wing; Red Wing (MN); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

City of Red Wing seeks a Library Assistant to provide skilled clerical support at the circulation desk, organize materials, and run routine library reports. The role is ideal for a bilingual candidate with strong customer service orientation.

The position requires one year of direct customer service experience and a high school diploma or GED, with bilingual Spanish/English ability. Weekend/evening work is required.

Qualifications

• Minimum one year of direct customer service experience.
• One year of library experience preferred.
• Bilingual Spanish/English required and demonstrated.
• Ability to operate library computer systems and reports.

Responsibilities

• Assist the public at the circulation desk and handle routine tasks.
• Check materials in/out and process holds in the library system.
• Collect fines and room/copy fees; issue library cards.
• Maintain organization of the circulation desk and cash register.
• Answer questions and direct patrons to the right staff.
• Support outreach and reference services as needed.

Skills

Bilingual (English/Spanish)

Customer service

Attention to detail

Oral and written communication

Analytical problem solving

Education

High School diploma or GED

Tools

Library automation system

Computer proficiency

Job description

Performs Library skilled clerical tasks and support services. Provides direct assistance to the public at the circulation desk, organizes and scans library materials, and runs reports.

Asistente de Biblioteca,

Resumen del Puesto

El Asistente de Biblioteca realiza tareas administrativas especializadas y servicios de apoyo, brinda atención directa al público en el mostrador de circulación, organiza y escanea materiales, y genera reportes. Este puesto es ideal para una persona bilingüe con habilidades organizacionales y un fuerte enfoque en servicio al cliente

Tentative Hiring Timeline

Applications Acceptance: Closes October 23rd, End of Business day

Reference Checks & Interview: Week of October 26th

Dates Subject to Change

Work Schedule

• Tuesday 8:30-3:00 pm (with half hour unpaid lunch)
• Wednesday 10:30 - 7:00 pm (with half hour unpaid lunch)
• Thursday 8:30-3:00 pm (with half hour unpaid lunch)
• One Saturday a month 8:30-3:00 pm (with half hour unpaid lunch)

Day-to-Day:

• Perform public reception and routine tasks at the circulation desk.
• Check materials in and out, processing items on hold, and notifying patrons of the status of their requests; utilize the library automation computer system.
• Collect patron fines; assess fines for damaged or lost materials.
• Collect fees for meeting rooms and copier use.
• Issue new, replacement, and non-resident library cards; register new patrons on the computer system.
• Organize the checkout desk daily; open and close cash register daily.
• Assist the public in the mechanical use of equipment as needed.
• Accept materials for bulletin boards and lost and found items.
• Answer direct phone calls and handle requests; provide public reception, give directions, and refer questions to appropriate staff.
• Maintain organization and cleanliness of the library collection; maintain book carts, perform book cleaning, and coordinate repair and return of missing items.
• Perform tasks related to Reference/interlibrary loan services; receive book orders, determine status, route hold and damaged items.
• Utilize library automation system and other computer programs to create documents, templates, emails, and reports; create signs and displays for special projects.
• Monitor the library for unsafe situations and disruptive behavior.
• Assist with strategic outreach services.
• Perform other duties as assigned.

Responsabilidades Principales

• Atender al público y realizar tareas diarias en el mostrador de circulación.
• Registrar la entrada y salida de materiales, procesar artículos en espera y notificar a los usuarios sobre sus solicitudes.
• Aplicar y cobrar multas por materiales atrasados, dañados o perdidos.
• Cobrar tarifas por uso de salas de reuniones y del copiador.
• Emitir tarjetas de biblioteca nuevas, de reemplazo y para no residentes.
• Mantener organizado el mostrador de circulación y la caja registradora diariamente.
• Asistir al público en el uso de equipos.
• Aceptar materiales para los tableros de anuncios y artículos perdidos y encontrados.
• Responder llamadas telefónicas y dirigir preguntas al personal adecuado.
• Mantener la organización y limpieza de la colección; coordinar la reparación de artículos dañados.
• Procesar tareas relacionadas con referencia y préstamos interbibliotecarios.
• Crear documentos, correos electrónicos, informes, letreros y exhibiciones utilizando el sistema automatizado de la biblioteca y otros programas informáticos.
• Monitorear el entorno de la biblioteca para detectar situaciones inseguras o comportamientos disruptivos.
• Apoyar actividades de alcance comunitario.
• Realizar otras tareas asignadas.

Experience Required: One (1) year of work experience providing direct customer service. One (1) year of previous library experience preferred.

Minimum Education Requirements: High School diploma or G.E.D.

Certification: Must be bilingual Spanish/English required.

Physical:

• Stand and walk for long periods of time.
• Moderate physical effort of lifting between 5 and 25 pounds on a regular basis.
• Required to work weekends and evenings.

Requisitos de Experiencia y Educación

• Mínimo un (1) año de experiencia en servicio al cliente; se prefiere experiencia previa en biblioteca.
• Diploma de secundaria o G.E.D.
• Bilingüe en español e inglés (lectura, escritura, expresión oral y comprensión auditiva).

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Alpha and numeric systems.
• Computer proficiency.
• Thorough understanding of City’s functions, policies, and procedures.

Skills

• Fluent in English and Spanish, including reading, speaking, listening, and writing.
• Strong attention to detail and organizational skills.
• Good oral and written communications and relational skills.
• Follow and relay oral and written instructions, policies and procedures.

Abilities

• Analytical and problem solving.
• Work effectively with others.
• Provide customer service in a professional manner to patrons.

Physical

• Stand and walk for long periods of time.
• Moderate physical effort of lifting between 5 and 25 pounds on a regular basis.
• Required to work weekends and evenings.

Requisitos Físicos

• Permanecer de pie y caminar durante largos periodos.
• Capacidad para levantar entre 5 y 25 libras regularmente.
• Disponibilidad para trabajar fines de semana y noches.

Conocimientos y Habilidades

• Conocimiento de sistemas alfabéticos y numéricos.
• Dominio de computadoras y software básico.
• Conocimiento de las políticas y procedimientos de la Ciudad.
• Excelente atención al detalle y habilidades organizacionales.
• Buenas habilidades de comunicación oral y escrita.
• Capacidad para seguir instrucciones y procedimientos.
• Habilidades analíticas y de resolución de problemas.
• Capacidad para trabajar eficazmente con otros y brindar un servicio al cliente profesional.