Library Clerk

City of Aurora, CO; Aurora (CO); On-site; USD 25,000 - 31,000; Full time

Job summary

The City of Aurora, CO invites applications for a Library Clerk at the Martin Luther King, Jr. Library (9898 E. Colfax Ave, Aurora, CO 80010).

The role emphasizes friendly, professional service, circulation support, and basic tech assistance to a diverse community. Hours include days, nights and weekends with a Tue–Sat, 9:15 AM–6:15 PM schedule. Qualifications include a high school diploma or GED and at least 6 months of customer service experience; library experience is a plus.

Qualifications

• Minimum six months of customer service experience.
• Experience in a library setting is a plus.
• Comfort handling cash transactions and using basic computer systems.

Responsibilities

• Provide friendly and professional customer assistance for library services.
• Check books and items in/out via the computerized system.
• Answer questions about policies and accounts; assist with basic tech needs.

Skills

Customer service

Cash handling

Point-of-sale

Computer literacy

Spanish (bonus)

Education

High School Diploma or GED

Tools

Cash register

Library systems (Circulation)

Job description

JOB LOCATION9898 E Colfax Ave Aurora, Colorado 80010-5012City of Aurora, ColoradoIt is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIESSalary to be commensurate with experienceThe hiring range for this position is $17.82 - $22.28 per hour.The deadline to submit applications is September 1st, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.Overview of Department / Position:The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages. Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department.The City of Aurora's Library and Cultural Services Department is looking for a Library Clerk to provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong, friendly customer service skills, attention to detail, and a genuine interest in helping people from a diverse community of all ages, educational, and socioeconomic backgrounds are essential for success in this position.Location & Schedule:Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010) – Hours will include days, nights and weekends, but will primarily be a Tuesday – Saturday, 9:15 AM – 6:15 PM schedule.Hours and location are subject to change dependent upon department needs. May be required occasionally to substitute at another Aurora Library location based on staffing needs.Primary Duties & Responsibilities:Provides friendly and professional customer assistance for library service needs.Checks books/other items in and out through computerized system.Answers general customer questions regarding library policy, procedures and customer accounts.Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.Redirects more advanced reference questions to Reference staff as appropriate.Operates a cash register and credit card machine, conducts customer payment transactions, maintains a cash drawer.Performs data entry into library system, spreadsheet and other databases.Sorts, processes, shelves and assists with other general library materials inventory management duties.Retrieves paged items from shelves.Assists with research and programs as needed.Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).Provides friendly, efficient and professional service to customers in-person, by telephone and email.Conducts general office/administrative/clerical tasks as needed.Performs additional duties as assigned.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.MINIMUM QUALIFICATIONS & WORKING CONDITIONSAn equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education:High School Diploma or GEDExperience:At least 6 months customer service and/or retail experience.Experience within a library system is a plus.Knowledge:Customer service techniquesRoutine software/computer systems including the internetEmail, word processing, spreadsheets, database input/useInventory/customer transaction systems.Abilities:Ability to deal with stressful situations with tact and diplomacyExercise good judgement in difficult and/or tense situations.Tactfully and judiciously implement customer conduct policies.Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate mannerCash handling experienceUse general office equipment, computers, calculators, and copy/fax machinePay close attention to detail.Perform basic mathematical calculationsFollow oral and written instructionsAbility to speak Spanish a plusWORKING CONDITIONSEssential Personnel:When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.Physical Demands:Light to sedentary physical work requiring the ability to lift 40 pounds with or without assistanceFrequent lifting, carrying, walking and standingHand/eye coordination to operate office equipment, carts, and moveable shelvingVision to read and interpret reports, documents and other written informationFrequent speech communication and hearing to maintain communication with employees and citizensWork Environment:Works primarily in clean, comfortable environment with shared work stations and equipmentEquipment Used:Frequently uses computer keyboard and telephone, fax machines, copiers and microfilm equipmentThis position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employmentThe city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.Drug Testing, Thorough Criminal Background Check, and Employment References:As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.Employment references will be conducted on finalists for City of Aurora vacancies.