Library Clerk

City of Aurora; United States; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Competitive total compensation

On-site fitness center

Educational programs for career growth

Job summary

City of Aurora is seeking a Library Clerk at Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010).

You will help customers with circulation, answer questions, and provide basic technology assistance. Hours include days, nights, and weekends, with a Tuesday–Saturday schedule and a mix of shifts. Ideal candidates have strong customer service skills, basic math, and the ability to work with a diverse community.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service and/or retail experience; library experience a plus.
• Strong customer service skills and attention to detail; ability to work with diverse communities.

Responsibilities

• Provide friendly and professional customer service for library needs.
• Check books/items in and out through computerized system.
• Answer general questions and assist with accounts and resources.

Skills

Customer service

Cash handling

Data entry

Computer literacy

Spanish a plus

Education

High School Diploma or GED

Tools

Library system software

Cash register / credit card machine

General office software

Job description

JOB LOCATION 9898 E Colfax Ave Aurora, Colorado 80010-5012 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded
• General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience The hiring range for this position is $17.82 - $22.28 per hour. The deadline to submit applications is September 1st, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Overview of Department / Position: The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People's Building, and community events, programs, and activities for all ages. Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department. The City of Aurora's Library and Cultural Services Department is looking for a Library Clerk to provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong, friendly customer service skills, attention to detail, and a genuine interest in helping people from a diverse community of all ages, educational, and socioeconomic backgrounds are essential for success in this position.

Location & Schedule: Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010) - Hours will include days, nights and weekends, but will primarily be a Tuesday - Saturday, 9:15 AM - 6:15 PM schedule. Hours and location are subject to change dependent upon department needs. May be required occasionally to substitute at another Aurora Library location based on staffing needs.

Primary Duties & Responsibilities:

• Provides friendly and professional customer assistance for library service needs.
• Checks books/other items in and out through computerized system.
• Answers general customer questions regarding library policy, procedures and customer accounts.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Redirects more advanced reference questions to Reference staff as appropriate.
• Operates a cash register and credit card machine, conducts customer payment transactions, maintains a cash drawer.
• Performs data entry into library system, spreadsheet and other databases.
• Sorts, processes, shelves and assists with other general library materials inventory management duties.
• Retrieves paged items from shelves.
• Assists with research and programs as needed.
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Provides friendly, efficient and professional service to customers in-person, by telephone and email.
• Conducts general office/administrative/clerical tasks as needed.
• Performs additional duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED Experience: At least 6 months customer service and/or retail experience. Experience within a library system is a plus. Knowledge: Customer service techniques Routine software/computer systems including the internet Email, word processing, spreadsheets, database input/use Inventory/customer transaction systems. Abilities: Ability to deal with stressful situations with tact and diplomacy Exercise good judgement in difficult and/or tense situations. Tactfully and judiciously implement customer conduct policies. Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner Cash handling experience Use general office equipment, computers, calculators, and copy/fax machine Pay close attention to detail. Perform basic mathematical calculations Follow oral and written instructions Ability to speak Spanish a plus

WORKING CONDITIONS

Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. Physical Demands: Light to sedentary physical work requiring the ability to lift 40 pounds with or without assistance Frequent lifting, carrying, walking and standing Hand/eye coordination to operate office equipment, carts, and moveable shelving Vision to read and interpret reports, documents and other written information Frequent speech communication and hearing to maintain communication with employees and citizens Work Environment: Works primarily in clean, comfortable environment with shared work stations and equipment Equipment Used: Frequently uses computer keyboard and telephone, fax machines, copiers and microfilm equipment This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

Drug and Background Screening

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.

CORE VALUES

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply.

Why Work for Aurora? Additional

• Rewarding public sector work impacting a large and diverse community
• Growing city and employee population
• Competitive total compensation package
• Rich benefits package with low employee costs
• Generous paid leave program 100% funded
• Employee and Family Care Leave Program
• Retirement pension plan and 457b plans available
• Subsidized recreation center pass, on-site fitness centers and wellness programs
• Continued education and career advancement opportunities

Learn more about city of Aurora benefits

Notice Regarding Automated Processing and Fraud Prevention

As part of our recruiting and application security processes, we may use automated tools and technologies to help detect fraudulent activity, protect applicant accounts, and support the administration of employment applications. These tools may collect and process information associated with your application activity, including: Number of job requisitions applied to External application session duration Geolocation country code IP address Device/browser fingerprinting information (including JA4 fingerprint data) This information may be used by Workday's Fraudulent Job Application Prevention capabilities to generate an application risk or fraud assessment score. These tools are designed to support application security, fraud prevention, and recruiting operations and may be considered during the processing or review of applications. Meaningful human review remains part of our hiring and recruiting process. For additional information regarding our processing of applicant information, please review our Privacy Notice or contact [e-mail].

Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. Applicants who hold a Commercial Driver's License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy. If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.