Library Circulation & Patron Services Associate

Harper College; Palatine (IL); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Harper College in Palatine, IL is seeking a Library Circulation Assistant to support daily library operations and user services.

The role handles opening/closing procedures, material check-in/out, interlibrary loan, and assisting patrons with locating resources, studying room bookings, and updating the library website and social content. Strong customer service and MS Word/PowerPoint skills are required.

Qualifications

• One year library circulation experience preferred and customer service experience required.
• Proficiency in Microsoft Word & PowerPoint required.

Responsibilities

• Responsible for opening and/or closing procedures and daily operations of the library.
• Assists users with locating, requesting, and processing materials from other institutions.
• Checks materials and technology in and out.
• Supports the Semester Loan Technology Program by assisting with the physical organization and functioning of devices.
• Collaborates with other departments as needed.
• Creates, schedules, and maintains study room appointments and study room space.
• Assists with updating library website and creating content for social media.
• Registers and updates user accounts.
• Responsible for circulating all library materials and collecting fines and fees.
• Receives, processes, and helps maintain Reserves materials.
• Provides information to patrons in person, online, and by telephone, and makes necessary referrals; assists patrons as needed.
• Helps maintain library space and collection.
• Inspects damaged materials and refers them to repair or replacement.
• Troubleshoots and provides assistance that supports daily functioning of the library (copiers, printers, DVD players, computers, print stations, scanning stations, etc.)
• Supports library programming, marketing and outreach initiatives.
• Assists in directing the day-to-day activities of student aides.
• Processes materials borrowed and lent through Interlibrary Loan.

Skills

Customer service

Communication

Teamwork

Education

LTA Certificate or Associate’s degree

Tools

Microsoft Word

PowerPoint

Job description

Harper College in Palatine, IL is seeking a Library Circulation Assistant to support daily library operations and user services.

The role handles opening/closing procedures, material check-in/out, interlibrary loan, and assisting patrons with locating resources, studying room bookings, and updating the library website and social content. Strong customer service and MS Word/PowerPoint skills are required.