Library Circulation Associate – Customer Service & Access

Lancaster County Government; South Carolina; On-site; USD 28,000 - 38,000; Full time

Job summary

Lancaster County Government’s public library is hiring a frontline Library Assistant. Under supervision, you will help patrons with basic library functions, issue cards, check materials in/out, renew holds, and locate items using our automated system.

The role requires a high school diploma, strong customer service and communication skills, familiarity with Windows, and willingness to learn library collections. Evening and weekend shifts rotate.

Qualifications

• High School diploma plus two years of relevant work experience.
• Bachelor’s degree preferred.
• Ability to perform duties of job.
• Familiarity with general PC operations in Windows environment.
• Excellent reading and verbal ability.
• Knowledge of library collections or willingness to learn.
• Aptitude for detailed work.
• Excellent customer service skills.
• Good communication skills with both children and adults.

Responsibilities

• Issuing library cards, checking materials in & out, placing holds, and locating materials using an automated library system.
• Assists patrons on-site or by telephone with basic informational & directional requests.
• Assists customers in the use of library catalogs, computers, copiers, printers, & other equipment throughout the library.
• Handles fines, fees, & payments.
• Interprets & communicates general library policies & procedures to patrons.
• Operates equipment such as telephones, computers, copiers, faxes, etc.
• Searches for needed materials & shelves accurately according to prescribed location; performs opening & closing procedures.
• Performs other associated duties as required or assigned.

Skills

Customer service

Communication

Reading

Verbal ability

Attention to detail

Education

High School diploma

Bachelor’s degree preferred

Tools

Windows PC

Automated library system

Copiers/Printers

Job description

Lancaster County Government’s public library is hiring a frontline Library Assistant. Under supervision, you will help patrons with basic library functions, issue cards, check materials in/out, renew holds, and locate items using our automated system.

The role requires a high school diploma, strong customer service and communication skills, familiarity with Windows, and willingness to learn library collections. Evening and weekend shifts rotate.