Library Assistant

Chester County Library System; Chester Springs (PA); On-site; USD 22,000 - 25,000; Part time

Job summary

The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant to perform Circulation procedures and ensure quality customer service for library materials flow. The role requires following library policies and maintaining high customer service standards.

Responsibilities include front line assistance, handling general account issues and assisting reference and youth services librarians with programming.

Qualifications

• Excellent organizational and verbal communication skills.
• Ability to handle stressful situations and customer complaints.
• Proficiency with basic PC applications including internet, email, and Microsoft Office.

Responsibilities

• Provide front line customer service and handle general account issues, complaints, grievances, delinquent accounts, and accounts in collection.
• Assist reference and youth services librarians with programming.

Skills

Organizational skills

Verbal communication

Customer service

Public service

Stress management

Flexibility

Tools

Microsoft Office

PC proficiency

Internet

Job description

The County of Chester is an Equal Opportunity Employer

and Complies with theAmerican with Disabilities Act (ADA)

Requisition# 04700Title Library Assistant

The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant who will be responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers. This position requires the ability to follow Library and County policies and to maintain the high standard customer service established by the Library. Responsibilities: Provide front line customer service assistance, handling general account issues, complaints, grievances, delinquent accounts and accounts in collection, and assist reference and youth services librarians with programming. Perform other duties as assigned. Requirements: Excellent organizational and verbal communications skills, flexibility, genuine enjoyment of the public, commitment to public service, and the ability to handle stressful situations. The ability to master basic and specialized online circulation functions, and demonstrate current PC proficiency including internet, email, and Microsoft Office skills. Previous customer service or retail experience is preferred.

Physical abilities: Handle, lift, or move library materials weighing up to 25 lbs.; stand at a computer terminal for up to 4 hours; wheel book trucks weighing up to 125 lbs.; and stand, sit, walk, stoop or reach within a confined area. This position requires the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). Salary Information: $16.78 HourlyWeekly Hours: 20Shift: Hours vary including nights and weekends. Deadline: Applications will be accepted until position is filled.