Library Campus and Community Engagement Manager

Case Western Reserve University; Cleveland (OH); Hybrid; USD 53,000 - 67,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Tuition assistance

Paid time off

Winter recess

Job summary

Case Western Reserve University in Cleveland, OH seeks a Campus and Community Engagement Manager to lead engagement and outreach strategies for Kelvin Smith Library. You will build awareness of library services, coordinate events, and collaborate across campus.

Responsibilities include developing integrated programs, mentoring staff, managing budgets, planning annual events, and partnering with Marketing and External Relations to expand donor and community ties.

Qualifications

• 3+ years of experience in outreach and engagement.
• Experience collaborating with campus departments and programs.
• Experience supervising and mentoring staff.

Responsibilities

• Develop strategies for a comprehensive campus and community relations program with measurable objectives.
• Supervise Outreach and Engagement Coordinator with clear goals and regular feedback.
• Coordinate with library staff and campus groups to align messaging and increase visibility.
• Lead planning and execution of large events in partnership with Exhibitions and Programming librarian.
• Collaborate with Library leadership for outreach priorities and stay informed on academic library issues.
• Cultivate empathy, collaboration, and respectful work culture across teams.
• Plan, administer, and monitor program budgets; implement project management and assessment.
• Develop annual event and media calendars to avoid overlap and build awareness.
• Create staff training guidelines for engaging with the academic community and the public.
• Partner with campus development to raise donor awareness and opportunities for giving.
• Serve as liaison with University Marketing and Communications for information flow.

Skills

Strategic planning

Communication

Project management

Staff supervision

Stakeholder engagement

Collaboration

Empathy culture

Graphic design

AI tools

Education

Bachelor's degree

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Working under general direction, but with a high degree of independence, the Campus and Community Engagement Manager is responsible for providing leadership across the organization in the development and implementation of all engagement and outreach strategies to include intellectual and innovative events, publications, and programs. The manager works to build awareness of Kelvin Smith Library¿s services, collections, and programs and to enhance outreach beyond the campus community. The manager works collaboratively with all library teams and actively engages with colleagues across the campus to determine needs and integrate that information into customized programs and events.

Essential Functions

• Develop strategies and facilitate a comprehensive and integrated campus and community relations program with measurable objectives to review and evaluate the success of engagement strategies. (20%)
• Supervise and mentor the Outreach and Engagement coordinator to include clear goal setting, regular feedback, and strong support for growth. Consider professional development opportunities annually and initiate and complete regular individual check-ins and performance reviews. (15%)
• Work collaboratively with library staff, faculty, and student groups to offer and coordinate services to enhance visibility and accurately project the key messages and image of the Kelvin Smith Library¿s educational and research mission. Coordinate activities and foster relationships among stakeholders and staff to ensure awareness about current and emerging library activities and so messages are consistent, timely, and effective. (8%)
• Leads the planning and execution of large special events and works in partnership with the Exhibitions and Programming librarian. (7%)
• Work with library leadership to determine appropriate strategies for outreach and engagement priorities both internally and externally, and maintain knowledge of academic library issues, actions, and plans. (7%)
• Cultivate a work environment that promotes and maintains an environment and culture of empathy, collaboration, and respect. (6%)
• Plan, administer, and monitor program budgets. (6%)
• Implement effective project management and assessment strategies and develop short- and long-term goals. (6%)
• Develop an annual event and media calendar to outline plans for specific activities and events to build awareness and avoid overlap. (6%)
• Develop strategies, guidelines and training for staff to advance effective engagement with the academic community and the general public. (6%)
• Work with library staff and campus development staff to develop library case statements and increase awareness within the donor community about recent developments at the library and opportunities for giving. (6%)
• Serve as the primary liaison between the library and University Marketing and Communications to ensure effective information flow. (6%)

Nonessential Functions

• Perform other duties as assigned. (1%)

CONTACTS

Department: Frequent contact with the Director, Administrative Services on policy and procedural issues, practices, and strategies. Contact with the vice provost and university librarian, associate university librarians, relevant coordinators, committees, and department heads to gain support for engagement and outreach concepts and receive approval. Contact with the Research Services and Engagement Librarians to facilitate collaboration on various library programs, services, resources, etc.

Continuous contact with the Outreach and Engagement Coordinator.

University: Regular contact with University Marketing and Communications staff to ensure distribution of press materials to promote the library on campus, local, regional and national media to raise local visibility of library events and programs. Occasional contact with related departments on campus (including Admissions, Alumni Engagement, Annual Giving, and Student Affairs) to implement activities and programs to attract and retain students and donors.

External: Occasional interaction with community partners (Cleveland, East Cleveland and surrounding areas) for developing and implementing programs and events.

Students: Moderate contact with students working at the library and students studying at the library.

Supervisory Responsibilities

This position has one nonexempt direct report, Outreach and Engagement Coordinator; as well as oversees student employees that assist with marketing and outreach communications.

Qualifications

Experience: 3 or more years of related work experience in outreach and engagement.

Education: Bachelor's degree

Required Skills

• Creative, goal-oriented, and enthusiastic individual with excellent planning and organizational skills.
• Demonstrated excellent communication, interpersonal, and customer service skills, with the ability to communicate effectively in all forms, across all platforms, and with different audiences.
• Ability to manage multiple projects effectively, and to partner with key personnel throughout the organization.
• Possess good judgment, tact, discretion, and diplomacy. Ability to maintain confidentiality.
• Experience with supervising and mentoring staff including clear goal setting, regular feedback, and strong support for growth.
• Proactive approach to potential problems, excellent problem-solving skills required.
• Collaborative, flexible, and agile with the ability to interact effectively with colleagues, supervisors, and customers in both virtual and in-person environments.
• Ability to cultivate an environment of empathy, collaboration, and respect.
• Prefer demonstrated design skills, including technical proficiency using software for desktop publishing and graphic design and illustration. Working knowledge of Adobe Creative Suite preferred (particularly InDesign, Illustrator, and Photoshop) and Canva.
• Willingness to learn and work with artificial intelligence (AI) tools and technologies.
• Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors, and customers face to face.

WORKING CONDITIONS

General office/library environment. Some projects may involve prolonged viewing of a computer screen and sitting for extended periods of time. The employee will perform repetitive motions using a computer mouse and keyboard to type. Some evening/weekend hours when library programs are held outside of regular business hours.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216‑368‑3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case‑by‑case basis.