Library-Based Certified Peer Specialist — Outreach & Support

University Health KC; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

University Health KC is seeking a Certified Peer Specialist to support Kansas City Public Library branches in providing recovery-focused, non-clinical support to patrons facing behavioral health and substance use challenges. Embedded in the Library Peer Program, you’ll engage with staff and patrons, share recovery experiences, and help navigate resources within a fast-paced library setting.

You’ll work 40 hours/week, 9:00 AM–5:30 PM, across multiple library branches, collaborating with library

Qualifications

• High School Degree or GED required.
• Strong verbal and written communication skills.
• Ability to work with multicultural staff and clientele.
• Must have personal lived experience with recovery from a behavioral health and/or substance use disorder.
• Must have a CPS credential (Certified Peer Specialist) through the Missouri Credentialing Board or obtain CPS credential within 9 months of the hiring date.
• Certification must be kept current to maintain assignment to this position.
• Valid Driver's License and Reliable Transportation: Must possess a valid driver's license and have access to a reliable, insured vehicle for work-related travel.

Responsibilities

• Conduct patron and staff engagement via regular rounding within the library to build relationships with staff and patrons, with a focus on difficult-to-engage patrons, de-escalation, and resource referrals.
• Peers remain visible and accessible to patrons and staff when on duty.
• Act as a resource and role model for library staff, supporting effective customer interactions by utilizing de-escalation techniques in accordance with the agreed-upon process and trauma-informed approaches.
• Collaborate daily with library branch staff and security in serving patrons with life challenges.
• Demonstrate good boundaries regarding confidentiality and personal relationships, while at the same time having the ability to share personal recovery story.
• Complete administrative tasks as required including timesheets, basic documentation, Peer check-ins, etc.

Skills

Verbal and written communication

Multicultural collaboration

Lived experience with recovery

Education

High School Degree or GED

Job description

University Health KC is seeking a Certified Peer Specialist to support Kansas City Public Library branches in providing recovery-focused, non-clinical support to patrons facing behavioral health and substance use challenges. Embedded in the Library Peer Program, you’ll engage with staff and patrons, share recovery experiences, and help navigate resources within a fast-paced library setting.

You’ll work 40 hours/week, 9:00 AM–5:30 PM, across multiple library branches, collaborating with library