LIBRARY ASSOCIATE - YOUTH SERVICES

Town of Mooresville; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Town of Mooresville is seeking a Library Associate – Youth Services to provide customer service and operational support for young patrons and their families. You will help them access age-appropriate materials, use library technology, and participate in programs while maintaining an organized and welcoming Youth Services environment.

The role involves frequent interaction with children, teens, parents, and caregivers, requiring patience, courtesy, and sound judgment.

Qualifications

• One to three years of clerical or customer service experience.
• Experience working with the public, particularly children, teens, families, or caregivers.
• Library experience preferred.

Responsibilities

• Assist children, teens, parents, and caregivers with locating books, materials, programs, and other library resources.
• Provide friendly and responsive customer service to Youth Services patrons.
• Assist patrons with selecting age-appropriate books and other materials based on their interests and needs.
• Shelve, straighten, and maintain children’s and young adult materials according to the Dewey Decimal System.
• Assist with public access computers, the online catalog, self-checkout, copiers, and other library technology.
• Provide information and basic reference assistance to youth and families.
• Explain and communicate library policies, procedures, rules, and regulations to patrons in a positive manner.
• Support Youth Services programs, activities, and special events as assigned.

Skills

Customer service

Communication skills

Patience

Education

High School Diploma or GED

Job description

About the Town of Mooresville

As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

Why Join the Town of Mooresville

We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of threemedical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage(up to $8,000 per month)
• Wellness Incentive Program, with Adiscount of $240 annually on medical premiumfor participation
• Employee Assistance Program (EAP) offering24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays:Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day:New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave:Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About the Role

The Library Associate – Youth Services provides customer service and operational support to young library patrons and their families. This position assists patrons with finding age-appropriate materials, using library technology, accessing resources, and participating in library programs and activities. The position also supports the daily operations of the Youth Services Department and helps maintain an organized, welcoming, and engaging environment for children and families.

Work involves frequent interaction with children, teens, parents, caregivers, and the general public and requires patience, courtesy, tact, and sound judgment. The ideal candidate enjoys working with young people, has strong communication skills, and is comfortable helping patrons of varying ages and abilities. Work is performed under the supervision of a Librarian and may include serving as a lead worker during selected nights and weekends.

Responsibilities

• Assist children, teens, parents, and caregivers with locating books, materials, programs, and other library resources
• Provide friendly and responsive customer service to Youth Services patrons
• Assist patrons with selecting age-appropriate books and other materials based on their interests and needs
• Shelve, straighten, and maintain children's and young adult materials according to the Dewey Decimal System and established library practices
• Assist children, teens, and caregivers with public access computers, the online library catalog, self-checkout stations, copiers, and other library technology
• Provide information and basic reference assistance to youth and families
• Explain and communicate library policies, procedures, rules, and regulations to patrons in a positive and appropriate manner
• Support Youth Services programs, activities, and special events as assigned
• Assist with preparing program materials, displays, activity areas, and other resources for youth programming
• Help maintain a safe, clean, organized, and welcoming environment for children, teens, and families
• Provide customer service and information to patrons in person and by telephone
• Perform clerical and administrative duties, including typing documents, processing mail, filing, preparing reports, and maintaining patron records
• Assist with cataloging and processing library materials as assigned
• Apply established library practices and procedures while exercising appropriate judgment when assisting patrons
• May serve as a lead worker in the Youth Services area during selected nights and weekends
• Perform other related duties as assigned

Requirements

• High School Diploma or GED
• One (1) to three (3) years of clerical or customer service experience
• Experience working with the public, particularly children, teens, families, or caregivers
• Library experience preferred

OR

• An equivalent combination of education and experience

Special Requirements

• Availability to work nights and weekends is required