Library Associate (PT)

Scott County; Savage (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Scott County Library is seeking a Library Associate to warmly welcome patrons and assist with information, circulation, and technology needs across multiple library facilities. You will handle account questions, process transactions, and support program delivery to the community.

Hours and locations vary to meet customer needs; candidates should have high school equivalency and two years of related experience, plus a reliable transportation.

Qualifications

• Requires equivalency of high school and two years of related experience.
• Strong background in customer service and technology.
• The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Responsibilities

• Welcomes customers to the library and assists with information, circulation, and technology needs.
• Plans, delivers, and monitors library programs and community outreach.
• Assists customers with library accounts, including processing applications, renewing materials, holds, and payments.

Skills

Customer service

Technology skills

Education

High school diploma or equivalent

Job description

Hiring Range:

$24.43 - $28.73/hour

Full Pay Range:

$22.98 - $34.49

Job Summary:

The Library Associate is key to creating exceptional customer experiences. Welcomes customers to the library and proactively assists customers through various aspects of using the library. Provides assistance to customers at information or circulation desks by answering information and account queries. Performs all circulation functions; assists customers with library accounts, including accepting payment; provides technology assistance; assists in planning, coordination, and delivery of library programs, services, and/or projects; and performs other duties as required by the needs of service. Hours and location of work may vary to best serve the needs of library customers; may work in multiple library facilities.

Essential Duties:

• Supports local branch service delivery by welcoming customers to the library, assessing customer needs, and connecting customers with appropriate resources and staff; answering directional and informational questions; providing information services, including research assistance, readers' advisory, and instruction.

• Plans, delivers, and/or monitors programs, including early literacy classes; markets and promotes programs throughout the library system; and supports outreach to the community, including Readmobile visits.

• Assists customers with library accounts and materials, including processing account applications; verifying account information; checking materials in and out; renewing materials; placing holds and interlibrary loan requests; sorting and shelving materials; accepting payment and making change; and responding to customer concerns and disputes.

Minimum Qualifications:

Requires equivalency of high school and two years of related experience and a strong background in customer service and technology.

The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Preferred Qualifications:

Previous library experience.

SELECTION PROCESS:

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.

The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.

Work Location:

Savage, MN

A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub using this LINK