Library Associate - Patron Experience (Part Time)

City of Englewood; Englewood (CO); On-site; USD 30,000 - 45,000; Part time

Job summary

City of Englewood's Part-Time Library Associate – Patron Experience provides exceptional customer service by assisting library patrons with circulation, account help, and basic technology support. You will process materials accurately and help patrons access resources using the Sierra system.

Daily duties include issuing cards, answering questions in person, by phone, or email, and delivering reader’s advisory guidance while promoting an inclusive, welcoming library environment and upholding

Qualifications

• Bachelor’s degree in any field required.
• Equivalent combination of experience and education may be considered.
• 2 years of customer service experience required.
• Public library and/or bookstore experience preferred.
• Experience working with diverse populations preferred.

Responsibilities

• Deliver circulation services, issue new cards, and use Sierra to check materials in/out.
• Provide library information, technology assistance, referrals, and reader’s advisory guidance in person, over the phone, and via email.
• Respond to patron needs with high-level customer service in person, via phone, and via email.
• Prepare items for holds, returns, and processing of courier-delivered materials.
• Assist with program hosting, outreach, and library promotions.

Skills

Customer service

Communication

Technology use

Bilingual EN/ES

Education

Bachelor’s degree in any field

Tools

Sierra

Job description

POSITION SUMMARY

The Part-Time Library Associate – Patron Experience provides excellent customer service by assisting library patrons with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Promptly processes library materials to ensure patron access and accuracy of records.

REPORTING RELATIONSHIPS

Reports to: Library Supervisor - Patron Experience

Direct Reports: None

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

Customer Service (70%)

• Daily, deliver circulation services, including issuing new cards and using the integrated library system (Sierra) to check materials in and out.
• Daily, providelibrary information, technology assistance,referrals,and reader’sadvisory guidance to patrons in person, over the phone, and via email.
• Daily, use high-level customer service and reference interview skills todetermineand respond to patron needs in person, over the phone, and via email.
• Daily, promote an inclusive and welcoming environment for staff and patrons, and uphold City of Englewood and Library values.

Operational Support (20%)

• Daily, prepare items accurately to fulfill patron holds, for return to partner libraries, and process materials delivered through courier service.
• Daily, complete opening and closing procedures at the service desk.
• Daily, assistwith local shelving of returned materials.
• As scheduled, review updates or changes to Library policies and procedures and adhere to policies and procedures and/or communicate policies and procedures to patrons as necessary.
• As scheduled, createinviting displays of library materials and develop thematic lists of books and other resources in collaboration with other library staff
• As scheduled, ensure accuracy of database by updating location codes and item status as needed.
• As scheduled, assist with evaluating and maintaining the existing collection through recommendations and weeding materials in accordance with established guidelines.

Community Engagement and Program Development (5%)

• As scheduled, share information on library services and programs as well as current activities of the department and City with patrons and staff.
• As scheduled, assist with the implementation and hosting of programming in the library.
• As scheduled, may participate in library outreach to promote library card sign-ups and other library services.

Other Duties and Responsibilities (5%)

• As scheduled, may be tasked with support of additional projects managed by the Librarian or Library Supervisor.
• As scheduled, may work directly with volunteers, providing information on assigned tasks or assisting with training volunteers on shelving responsibilities.
• As scheduled, may be tasked with support of additional projects managed by the Librarian or Library Supervisor.

PREPARATION AND TRAINING

Education

• Bachelor’s degreein any fieldrequired.

An equivalent combination of experience and education may be considered.

Work Experience

• 2 years of customer service experience required. Public library and/or bookstore experience preferred.
• Experience working with diverse and vulnerable populations is preferred.

LICENSES, REGISTRATIONS, or CERTIFICATIONS

Certifications and/or Licensures:None

Required Driver’s License:None

KNOWLEDGE, SKILLS, AND ABILITIES

General Knowledge

• Technology, including library software, databases, and digital resources
• Written and oral communication to patrons of all ages
• Consistently and accurately follow detailed procedures

Working Knowledge

• Trends in library services, information technology, and publishing
• Work productively in a team environment

Preferred

• Bilingual language skills in English and Spanish

PHYSICAL EXERTION

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORKING CONDITIONS

May require evening and weekend hours. Work is performed in a standard library environment, involving direct interaction with patrons, technology use, and occasional outreach activities. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. This job requires visual and physical capabilities to work on computers and associated equipment for extended periods of time.

Encounters with hazardous conditions (including electrical currents, heavy equipment, fumes, bodily fluids, extreme temperatures, threatening behaviors, inadequate lighting, restricted movement, or intense noise) is:

Limited (less than 1% of Time)

Seldom (10%-25% of Time)

Frequent (greater than 50% of Time)

Infrequent (1-10% of Time)

Moderate (26%-50% of Time)

HOURLY RATE

$22.31 - $33.47/Hourly Rate

This is a part-time position.

APPLICATION DEADLINE

Monday, September 14th, 2026