Library Associate, 35 hrs per week

Jackson County Library District; Medford (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bilingual stipend

Job summary

Jackson County Library District in Medford, OR is seeking a Library Associate to deliver front-line customer service at the Circulation desk and perform paraprofessional duties to support library operations.

The starting wage ranges from $20.61 to $21.90 per hour, with eligibility for a Bilingual Stipend for Spanish language proficiency. A criminal background check is required and benefits follow district policies.

Qualifications

• Front-line customer service delivery.
• Ability to assist patrons with locating materials and using library resources.
• Strong communication and interpersonal skills.

Responsibilities

• Welcomes and registers patrons; issues library cards and checks in/out materials.
• Processes incoming/returned materials and handles holds/requests.
• Performs daily hold routines and updates materials for pickup.
• Accepts fines, fees, and performs payments.
• Assists patrons with locating materials and using computers.

Skills

Customer service

Patron assistance

Communication

Education

High School Diploma or GED

Job description

Description

JOB CLOSE DATE: September 3, 2026 @ 5:00pm PST

Position Summary

The Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the library, primarily at the Circulation or other service desk. Excellent customer service to library patrons is the core tenet of the Library Associate position.

Requirements

Duties and Responsibilities

• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.
• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.
• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.
• Accepts and processes fines, fees, or other payments.
• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• May assist branch manager with library programming and outreach for all ages.
• May plan, prepare, and execute storytime programs.
• May assist and/or plan and implement programs for all ages, including for Spark Space.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials, as needed.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.
• Regular attendance.
• Performs other duties as assigned.

Compensation

JCLS has a 16-step salary schedule with each step at 1.5%. The starting salary will be based on steps 1-5 on Grade G of the schedule. New hires are placed based on applicable education and experience to the job, as well as keeping within Oregon state pay equity laws. The starting range for this position is $20.61 to $21.90 per hour. Staff members who pass a Spanish language competency test are eligible for a Bilingual Stipend per JCLS policy.

JCLS is an Equal Opportunity Employer

In accordance with Oregon law, veterans who meet the minimum qualifications and any special qualifications for a position may be eligible for veterans' preference in public employment.

Requirements

MINIMUM QUALIFICATIONS

1. High School Diploma or GED.

DESIRED QUALIFICATIONS

1. Two years of library experience.
2. Bilingual in Spanish.

SPECIAL REQUIREMENTS/LICENSES

• Criminal background check required.