Library Associate

City of Greensboro, NC; Greensboro (NC); On-site; USD 43,000 - 47,000; Full time

Job summary

The Greensboro Public Library is seeking a Library Associate to deliver exceptional customer service at the public service desk. You will assist patrons, guide use of print and digital resources, and support readers' advisory services while building welcoming experiences across eight library locations.

This non-exempt role requires tech savvy, familiarity with MS Office, and ability to work a rotating schedule including weekends.

Qualifications

• Bachelor’s Degree with 1–3 years of customer service experience in a public library or retail environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Experience using cash registers, copiers, and printers.

Responsibilities

• Assist patrons at the public service desk and provide reference support.
• Engage with colleagues to support library services and programming.
• Shelving, maintaining, and processing library materials; assist with collection development when needed.
• Open/close duties and rotate with other staff to cover branch hours.

Skills

Customer service

Team collaboration

Cash handling

Education

Bachelor’s Degree

Tools

Microsoft Office

Cash registers

Job description

Shape Community Learning: Join Us as a Library Associate!

Hiring Salary Range: $43,452- $ 46,998.

Full Salary Range: $43,452- $63,917

annually, depending on qualifications.

Benefits Statement: You can learn more about the benefits that the City of Greensboro offers by visiting CityofGreensboroBenefits.

Work Schedule: Various: work hours during branch open hours, seven days a week on a rotating schedule.

The Greensboro Public Library (GPL), part of the City of Greensboro’s Libraries/Museum Department, comprises eight library locations and the Greensboro History Museum. We pride ourselves on delivering quality customer experiences, nurturing relationships, and curating rich print and digital collections to make meaningful, measurable, and desirable differences in the lives of our customers and the community.

Why You’ll Love Working With Us:

Working at GPL means being part of a dynamic team dedicated to community enrichment and lifelong learning. We foster a collaborative and inclusive work environment that values creativity, diversity, and innovation.

About the Role:

The Library Associate position serves the community with exceptional customer service skills and must be tech savvy with excellent technical support skills to enhance our library services. This position contributes to the implementation of library programming and services. This individual provides broad-based support by working at the public service desk assisting the public, engaging with colleagues and supporting staff members.

Specific duties include reference assistance by finding answers to questions, helping customers use physical and online resources, and providing readers' advisory services. The Library Associate may also assist in collection development through assessing the quality of the collection as well as processing and repairing items. Tasks also include shelf maintenance by shelving and straightening library materials.

The Library Associate will open and close the facility on specified days, nights, and weekends and works with other location staff ensuring that the library environment is conducive for excellent customer experiences (i.e. reporting equipment problems, leaks, outages, etc. to Manager, supervisor and others as required). Additionally, the Library Associate is expected to serve as a system-wide library resource on nights and weekends and assist other library staff in proper implementation of library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines.

This opportunity to join the Greensboro Public Library as a Library Associate may be for you if you possess:

• The ability to work collaboratively with supervisor, coworkers and the community.
• The ability to provide excellent customer and public service that model the Library’s BEYOND principles of being proactive, engaging, determined to make a difference, owning our actions, nurturing relationships and delivering quality experiences.

The Greensboro Public Library reserves the right to transfer employees to other library locations as required by service needs. Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City’s four core values of honesty, integrity, stewardship, and respect. The physical duties of the job include standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs. This employee must be able to work the required hours, including assigned weekends. This employee must also maintain a reliable means of contact (i.e. home or cellular telephone).

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

What You Bring:

Minimum Qualifications:

• Bachelor’s Degree with 1-3 years of customer service experience in a public library or retail environment
• Customer service experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Experience using cash registers, copiers, and printers

Preferred Qualifications:

• Previous library experience using Integrated Library Systems (ILS) such as Wise, Horizon, Evergreen, or SiriDynix