Library Assistant for Microforms and Government Information

Penn State University; University Park (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Information Assistant to enhance user experiences at the library. This role involves providing exceptional research and reference support, particularly for Microforms and Government Information. The ideal candidate will thrive in a collaborative environment, demonstrating excellent customer service skills while assisting library patrons in person and remotely. If you are passionate about helping others and possess strong communication abilities, this is a fantastic opportunity to contribute to a vibrant academic community and support the research needs of students and faculty.

Qualifications

• Experience in a public service setting with a commitment to excellent customer service.
• Strong oral and written communication skills; high level of reliability.

Responsibilities

• Provide research and reference assistance to library users.
• Assist users with library databases and troubleshoot equipment-related problems.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Reliability

Information Literacy

Job description

APPLICATION INSTRUCTIONS:

1. CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday (here) to complete the internal application process. Please do not apply here, apply internally through Workday.
2. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
3. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (here).

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants (here).

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking to hire library support.

The Information Assistant provides research and reference assistance to library users with an emphasis on support for Microforms and Government Information. This is a public service position providing friendly, welcoming assistance to walk-up, telephone, and "remote" library users. The Information Assistant will receive advanced training in Microforms and Government Information resources and will field questions related to student and faculty research and library information needs. They will assist users with Library databases and electronic services; advise and consult on library policies and procedures related to library services and collections; troubleshoot equipment related problems; perform opening and closing functions; greet patrons with a welcoming attitude; attend ongoing library trainings for professional development; attend department meetings and training sessions; and provide project support.

This position is located in person at the University Park campus. Dependability and arriving promptly when assigned to work are part of the responsibilities. Resume and cover letter required for consideration.

The ideal candidate will possess the following qualities:

• Commitment to diversity
• Experience in a public service setting (such as a library) and a strong demonstrated commitment to and practice of excellent customer service.
• Excellent interpersonal skills and ability to work in a collaborative team environment; strong oral and written communication skills, including excellent command of the English language.
• Demonstrated a high level of reliability; broad knowledge and interest in library research, information literacy, and research or work experience that demonstrates a strong interest in supporting research and information needs of Penn State students and faculty.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster here.

PA State Labor Law Poster

Affirmative Action here.

Penn State Policies

Copyright Information here.

Hotlines

University Park, PA