Library Assistant 1

City of Victoria TX; Victoria (TX); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

TMRS retirement

Job summary

The City of Victoria TX is seeking a Library Assistant I to support patrons with accounts, checkouts, and access to library resources under general supervision.

Responsibilities include assisting with sign-ups, locating materials, handling overdue/damaged items, and supporting library programs; a high school diploma and a valid Texas driver’s license are required. Resume and cover letter are required.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to use library systems and basic office equipment.

Responsibilities

• Assist patrons with signing up for library cards and locating materials.
• Check out materials and help resolve overdue, damaged, and lost items.
• Process newspapers, magazines, and mail; assist with periodicals renewals.
• Plan, organize and implement patron-facing experiences, services, or programs.
• Perform related duties as required.

Skills

Customer service

Communication

Typing / data entry

Computer proficiency

Work with patrons

Education

High school diploma or GED

Job description

Job Summary

Under general supervision, the Library Assistant I assists library patrons with their library accounts and with library resources and services.

Resume and cover letter required.

Principal Duties And Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Assists patrons with signing up for library cards, locating and checking out materials, and using library systems and equipment; works with patrons to resolve overdue, damaged, and lost materials; collects fees as appropriate.
• May process newspapers, magazines and microforms and assist with periodical renewals.
• May receive and sort incoming mail and deliveries; may assist with unboxing and processing new materials.
• May plan, organize and implement experiences, services and/or programs for patrons.
• Performs related duties as required or assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

Work is performed in a library environment. May be required to lift, push, and pull objects weighing up to 45 pounds.

Required Qualifications

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES

• High school diploma or GED equivalent AND some previous customer service experience; OR an equivalent combination of education, training, and experience.
• A valid State driver’s license is required.

Knowledge, Skills And Abilities

• General office policies, procedures, and practices.
• Customer service principles, practices, and etiquette.
• General library operations and services.
• Proficiency in use of computers and basics office equipment.
• Organizing work and setting priorities to meet deadlines.
• Interacting tactfully and professionally with City staff, outside agencies, and the public.
• Completing basic mathematic calculations.
• Typing and entering data with speed and accuracy.
• Maintaining accurate records and filing systems.
• Communicating effectively both verbally and in writing.
• Establishing and maintaining effective working relationships.

The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.

Check out our great Wellness Programs!

Please visit the Human Resources Department's benefits page for more details.

01 Are you 18 or older?

• Yes
• No

02 Do you have a High School Diploma or GED?

• Yes
• No

03 Do you have a valid Texas Driver's License?

• Yes
• No

04 How comfortable are you speaking with library patrons and assisting them with their needs?

• Very comfortable; I enjoy interacting with people and can confidently assist them.
• Somewhat comfortable; I can assist patrons but may feel a bit nervous in some situations.
• Not comfortable; I prefer to avoid direct interactions with patrons whenever possible.

05 Describe your work style.

• I focus on one task at a time and address others only when I have finished.
• I prefer to rely on my supervisor to tell me what to do next.
• I prioritize tasks based on urgency.
• I multitask as much as possible, switching between tasks.

06 Why do you want to work for the Library?

• Required Question