Library Assistant

State; Natick (MA); Sur place; USD 27 000 - 38 000; Temps partiel

Résumé du poste

The Morse Institute Library in Natick, MA seeks a Library Assistant through BiblioTemps to staff service points in Children’s and General Circulation. The role supports customer service, shelving, and patron requests, with promotional tasks as needed.

Requires a high school diploma or equivalent and at least one year of customer service experience; Sierra ILS knowledge is a plus. This is a temporary, part-time position with an end date of February 1, 2027.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Knowledge of library materials preferred.

Responsabilités

• Provide excellent customer service to the Natick community and library patrons.
• Utilize the ILS to charge, discharge, and renew materials at service desks or curbside.
• Register new patrons and manage patron records in the ILS.
• Answer telephone calls and emails from patrons.
• Shelve materials and assist patrons in locating items.
• Assist with book displays and promotional materials as assigned.
• Supervise library volunteers as needed.

Connaissances

Communication skills

Interpersonal skills

Teamwork

Diversity awareness

Formation

High school diploma or equivalent

Outils

Sierra ILS

Description du poste

Library Assistant, BiblioTemps (Morse Institute Library) (Natick)

BiblioTemps® is an employment service of the Massachusetts Library System that provides experienced library workers for temporary placements in public, academic, and special libraries throughout Massachusetts.

Title: Library Assistant

Location: Morse Institute Library (Natick, MA)

Position Type: Temporary

End date: February 1, 2027

Schedule: 25-30 hours per week; Varies as needed

Pay Rate: $23.41 per hour

CORI: Required

Description:

The Library Assistant is responsible for staffing the service points of the Morse Institute Library in Children’s and General Circulation and providing excellent customer service to the community of Natick. The employee also assists other library staff in the creation of promotional materials and book displays, and performs other specific tasks as assigned by the department supervisor and/or Library Administration.

The Morse Institute Library values diversity in backgrounds and experiences, and the library’s leadership team is committed to an empathetic and supportive work environment for all employees. The Library is deliberate and self-reflective about the team we are building, and we are seeking folks who are not only strong in their own aptitudes but care deeply about supporting the growth of the Natick community.

Supervision Required: The employee works under the direct supervision of the Circulation Supervisor.

Supervisory Responsibility: The employee may be responsible for the supervision of library volunteers.

Essential Functions:

• Provides excellent customer service to the community of Natick, and the patrons of the Morse Institute Library in Children’s and General Circulation.
• Utilizes the Integrated Library System (ILS) to charge, discharge, and renew library materials at the service desks or curbside. Utilizes appropriate library software to manage patron reservations and fulfill patron requests.
• Registers new patrons for library cards and manages patron records within the ILS
• Answers telephone calls and replies to emails from library patrons.
• Shelves library materials as needed, and assists patrons in locating and retrieving library materials. Sorts and organizes the delivery of library materials to and from Minuteman libraries.
• Accesses and utilizes reports from the ILS to provide customer service to library patrons and the community of Natick.
• Repairs books and other library materials as needed.
• Performs other tasks as assigned, consistent with the functions of the work unit and level of responsibility. Supports overall library operations and services through projects and other duties as appropriate and assigned.

Qualifications

Recommended Minimum Qualifications:

Education and Experience: The Library Assistant must have earned a high school diploma or equivalent, and have at least one year of customer service with demonstrated ability to work with a diverse population. Or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

Knowledge, Abilities and Skill

Knowledge:

• Knowledge of and experience with library materials.
• Previous library experience, bilingual abilities, and knowledge of Sierra ILS software is preferred, but not required.

Abilities:

• Ability to establish and maintain effective working relationships with the public and other library personnel.
• Ability to work well in a team environment.

Skills:

• Skill in working with a diverse population of staff and patrons.
• Excellent communication and interpersonal skills.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills:

• Ability to lift up to 30 pound and push book trucks weighing in excess of 100 pounds.

Motor Skills:

• Motor skills needed for moving objects, operating a computer, copying and scanning documents.

Visual Skills:

• Ability to read documents for general understanding and for analytical purposes on a daily basis. Ability to read a computer or mobile device daily.

Massachusetts Library System (MLS) is an equal opportunity employer.

MLS is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, age, marital status, sex, physical or mental challenge, creed, religion, political affiliation, national or ethnic origin, or sexual orientation. Members of underrepresented groups, and those committed to working in a diverse cultural environment are encouraged to apply.

Contact with questions – [e-mail]