Library Assistant

Mecklenburg County Government; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the Charlotte Mecklenburg Library as a Library Assistant, where you will provide high-quality library services and ensure valuable customer experiences. Working full-time in a dynamic environment, you'll play a key role in assisting customers, promoting services, and collaborating on programs. This position requires strong customer service skills and a high school diploma, with preference for candidates familiar with integrated library systems.

Qualifications

• 1+ years of customer service experience in library/retail environments.
• High School diploma or equivalent required.
• Knowledge of integrated library systems preferred.

Responsibilities

• Promote library collections and services to customers.
• Assist with circulation activities and provide service desk coverage.
• Collaborate with librarians on programming and outreach.

Skills

Customer service

Interpersonal skills

Time management

Bilingual abilities

Education

High School diploma or equivalent

Tools

Integrated library systems

Microsoft Office Suite

Job description

Library Assistant – SouthPark
Charlotte Mecklenburg Library

"Follow your calling, Find your career."

Please apply by 06/02/25

Pay rate: $20.00 - $24.68

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving a community of approximately one million citizens in Charlotte and surrounding towns such as Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville. Our system offers 20 locations, online services, and outreach programs, all aimed at fostering a community of readers and providing free access to information and ideas.

Position Summary

The full-time Library Assistant provides high-quality library services, ensuring valuable experiences for customers and supporting routine library operations.

Location: SouthPark Regional Library, 7015 Carnegie Blvd., Charlotte, NC 28211

Schedule: Full-time, benefit-eligible, 40 hours/week, rotating schedule including nights and weekends

Essential Functions

• Promote the library’s collections and services
• Perform circulation activities
• Provide service desk coverage
• Assist with materials transfer and shelving duties
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at various service points
• Train and assist customers on library policies and procedures
• Collaborate with librarians on programming and outreach
• Assist with volunteer management

Minimum Qualifications

• At least one year of customer service experience in library or retail settings
• High School diploma or equivalent

Combination of relevant education and experience accepted.

Preferred Qualifications

• Knowledge of integrated library systems (e.g., Polaris)
• Bilingual abilities

Knowledge, Skills, and Abilities

• Knowledge of alpha-numeric sorting and library systems
• Excellent interpersonal, customer service, and time management skills
• Ability to adapt to changes, communicate effectively, and work collaboratively
• Proficiency in Microsoft Office Suite and technology skills

Work Environment

Office setting with moderate noise levels.

Additional Information

This role involves compliance with ADA and other policies. Reasonable accommodations are available for qualified individuals with disabilities. Mecklenburg County reserves the right to revise this job description as needed.